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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Messaging Product team leads the charter to help Businesses connect with their end users in their preferred channel through rich, conversational AI driven experiences. These experiences are delivered through Salesforce Apps and the Messaging PM team is focused on enabling Mobile Messaging channels (SMS, WhatsApp, RCS, etc.) for all of Salesforce Apps.

The SMS team is responsible for building the most trusted and reliable deliverability platform for our SMS channels. We are looking for a Senior Product Manager who will obsess about customer success, drive innovation, and collaborate across the organization to deliver customer value at the highest level of system scale and performance for the SMS channel. This role will require bringing together your business acumen and your technical expertise to help extend the Salesforce Marketing Cloud position as the leading Customer Engagement and Marketing Automation Platform in the world.

Responsibilities

As a Senior PM in Mobile Messaging Product team,

• Your focus will be to collaboratively drive development of SMS product roadmap informed by customer insights & competitive analysis to deliver on Salesforce business objectives

• You will own & drive Salesforce product strategy of working with SMS ecosystem partners (Aggregators, Hubs and MNOs) and managing key strategic relationships to help deliver on business objectives

• You will develop & own Salesforce Bring Your Own (BYO) messaging channel product vision, roadmap and execution delivering an integrated messaging experience for Businesses

• You will drive adoption of SMS channel into Salesforce App offerings to solve customer use-cases including pricing & packaging and GTM enablement

• You will cultivate internal relationships across functional areas including Engineering, Support, UX, Sales, Product, Marketing, Finance, Legal to drive the success of your product.

REASONS TO JOIN:

• Impact - your work will be used by thousands of customers, including Fortune 500 companies.

• Technology - you will be working with consumer-scale big data and analytics technologies.

• People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!

• Broad Exposure - you’ll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.

• Learning - you will join a highly cross functional team who interact with all parts of the business every single week.

• Customer Success - You will work in an organization highly focused on delivering customer success throughout their lifecycle.

• Culture - Salesforce is a great place to work where there’s open and honest communication with our Ohana culture.

Required Qualifications

• 7+ year experience in product management with a technical background in CPaaS domain

• Deep technical & commercial understanding of Mobile Messaging channels & ecosystem business models

• Business and commercial expertise with technical know-how of APIs

• Go-getter & Collaborative - you can drive results for impact, manage complex projects with multiple stakeholders, and see it through the finish line

• Skilled communicator who is just as comfortable having technical discussion as well as formulating and presenting business concepts with customers and internal teams.

• Proven ability to influence and coordinate cross-functional teams to execute against a plan.

• Strong analytical abilities and structured in your daily work with attention to detail.

Preferred Qualifications

• Understanding of enterprise CRM products, automation and orchestration workflow designers

• Knowledge of the Salesforce products and architecture; bonus if prior experience of working with Marketing Cloud or other leading MarTech platform

• Proven ability of negotiating product partnerships to launch partner-based features or products; bonus if prior experience negotiating with Mobile ecosystem partners and/or OTT providers.

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