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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The ‘AI for Field Service’ Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Technical Architect is a key player in the team’s back office and customer facing activities across the globe. This role involves leading customer facing discovery, crafting and implementing scalable solutions for complex use cases, to successfully meet business outcomes. Towards that aim, the Architect uses technical know-how, AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery.

Main Responsibilities

• Collaborate with and guide the customer and implementers to conceptualize, design and effectively implement AI solutions for field service scenarios

• Develop and implement technical requirements by working closely with customer

• Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshops

• Design and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance Indicators

• Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals

• Analyze customers’ data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations

• Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectives

• Drive innovation by advancing the practice's expertise through the development of tools and methodologies

• Keep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.

Minimal Required Skills & Experience

• Certifications in Salesforce Admin, Service Cloud

• Experience in crafting and customizing Salesforce solutions using APEX and Flows

• 3 or more years of experience in customer facing, leading roles in global organizations

• 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.

• Experience in using data analysis tools

• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities

Following skills/experience will be considered as an added advantage:

• Experience in the Field service industry

• Certification in Salesforce Field Service, Platform Dev 1 and AI Experience with Generative AI based tools

• Familiarity with the service industry, scheduling, or logistics

• Ability to travel, as the job requires

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