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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup.

Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty.

Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world’s leading brands and retailers, including, Sando, Maje, Deciem,, and Suitsupply.

The Role

We are seeking a Senior Solution Architect to join our team. Your role encompasses managing the full spectrum of client interactions with our platform, from implementation to spearheading major strategic customer initiatives that enhance revenue, platform adoption, and user engagement.

What You Will Do

• Develop a comprehensive understanding of Retail Cloud’s solutions and customer business models to drive client business objectives, retention, and achieving customer business objectives.

• Engage in hands-on management of large-scale, complex projects, leveraging your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).

• Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities.

• Contribute to our business strategy, influenced by insights gained through customer interaction and market trends.

• Drive revenue growth and client outcomes that align with both customer objectives and growth goals.

Skills & Requirements

• Bachelor’s degree in business, engineering, computer science, or related fields.

• 2-4+ years in Customer Management, Project Management within a tech-driven environment.

• Extensive experience with Enterprise customers, including high-value account management and senior-level engagement.

• Familiarity with retail tech, e-commerce, and experience in managing technical projects.

• Proficiency in JIRA, standard project management tools, and collaboration suites (e.g., Slack)

• This role requires a candidate who is not both technically proficient but also possesses strong interpersonal and influence skills, capable of driving successful outcomes and ensuring an exceptional customer experience.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $140,000 to $192,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.