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Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Manager, Technical Consulting in San Francisco, CA:

Job Duties: Serve as a trusted advisor to our clients, advise on governance best practices (technical and organizational), data and integration strategy, and leading architecture reviews while recommending potential areas for improvement. Develop and drive a program vision and roadmap while advising and articulating program/project strategies to enable technologies including the Salesforce platform. Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Help clients and employees consistently meet/exceed goals and metrics. Positively impact customer renewals and extensions (when applicable), represent their team members in relevant staffing conversations and serve as a point of escalation for team members on their customer engagements. Interview potential candidates for the Public Sector Solution Consulting group and support key team hiring activities. Generate positive feedback from internal teams and leadership. Has managerial responsibilities, encompassing team mentoring, career advancement initiatives, oversight of team utilization, ensuring punctual completion of training sessions, and fostering team development. ˆHQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) API’s; (2) APEX and Visualforce; (3) Lightning; (4) Amazon Web Services; (5) Heroku; (6) Waterfall; (7) Agile implementation methodologies; (8) Apex triggers and Apex classes; (9) DevOps; (10) Enterprise architecture, including integration technologies, single sign on, and master data management; (11) CRM; (12) ERP; (13) Solution Architecture design and implementation; and (14) Software project management. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $163,509.00 - $265,200.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 20-2605. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $163,509 to $265,200.

For Colorado-based roles, the base salary hiring range for this position is $163,509 to $265,200.

For Washington-based roles, the base salary hiring range for this position is $163,509 to $265,200.

For Washington D.C based roles, the base salary hiring range for this position is $163,509 to $265,200.For Maryland based roles, the base salary hiring range for this position is $163,509 to $265,200.For California-based roles, the base salary hiring range for this position is $163,509 to $265,200.

For Hawaii-based roles, the base salary hiring range for this position is $163,509 to $265,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.