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Service Cloud is a Salesforce platform for customer service and support management. The Service Cloud team builds technology to automate service processes, streamline workflows and store and intelligently mine knowledge articles with AI to support customers solve problems. The platform supports interaction with AI-powered chatbots to get accurate automated answers quickly. Service Cloud Voice is a recent innovation on the Service Cloud platform that unifies phone, digital channels and CRM data in real-time in one centralized console.

The Q3 Engineering team is a strong accomplished organization of quality experts that strongly believes in Quality and Innovation. We are passionate about Quality, tooling and engineering efficiency. We believe in being a trusted advisor to our engineering teams.

We’re hiring at both Bangalore & Hyderabad locations and looking for multiple Q3 engineers (MTS, SMTS, LMTS) to come and help us build the next generation of products. This is a great opportunity to work with some of the finest Q3s in Salesforce who have not only excelled in their role but have also developed tools like Bento, Q3Bot, ScratchBot, Taleggio, Anomaly Detection and many more that are used across Salesforce. As a Q3 engineer you will influence the design and drive our #1 value Trust across teams. You will need to have hands-on programing experience (Java, JS preferable) and knowledge on producing a good, concrete test plan/specification document.

Responsibilities Senior Manager

Responsibilities:

* Build and manage SDET teams, including hiring, coaching, and mentoring team members
* Be a champion of quality and operational excellence, establish the testing strategy and quality metrics for quality measurement and operational excellence
* Able to drive behaviours and initiatives that both focus on quality and throughput.
* Drive the highly efficient testing frameworks designs and communicate it well to different stakeholders.
* Establish a consistent, testing management including test automation, test design, development processes to deliver high-quality software in rapid iterations
* Implement the cutting-edge testing techniques and test best practices
* Drive the continuous improvements on a testing strategy
* Manage and oversee releases and own the release test strategy
* Manage risks associated with change management
* Identify deficiencies or gaps in testing activities and develop solutions to ensure adequate and robust quality processes
* Optimizes processes to comply with existing and new requirements
* Helps set policies with regard to new process and technologies. Brings new best practices to the teams and actively ensures that they are being used using technical tools (eg: static analysis, code reviews etc)
* Continues to deepen and widen their understanding of the application and drives discussion of sometimes complex issues in open forums such as concept reviews, cross team discussions etc
* Carefully monitors the accuracy and quality of work methods and outputs. Is committed to excellence. Seeks out and applies best practices. Probes and looks past symptoms to determine the underlying causes of problems and issues. Addresses problems with accuracy, speed and thoroughness

Qualifications:

* 7+ years of management experience, 12+ years of relevant SDET/testing experience
* Experience managing release deliverables
* Experience in testing strategy
* Experience in testing large scale applications
* Experience with employee development, performance management, and delivering results
* Problem-solving skills and have the ability to analyze quantitatively, scope technical requirements, and effectively prioritize feature deliverables
* Presentation and written communication skills are essential, as is the ability to build partnerships with senior leaders across a variety of groups

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