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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role

Salesforce is looking for a Lead User Experience Researcher to join our Product Research and Insights team in Bangalore, Karnataka. The ideal candidate will have 8+ years of experience in carrying out generative/foundational research for enterprise SaaS and/or technology products. Expertise in Qualitative research will be key to succeed in this role.

About You
You are a self-driven, impact-oriented researcher. You distill complex problems into insights that inform design, development, and business decisions. You’re passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users.

You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams. You seamlessly switch between research craft, collaboration, and operational excellence.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.

• Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)

• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions

• Socialize insights with cross-functional stakeholders to influence their decision-making

• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

Required Experience/Skills

• 8+ years of hands-on experience conducting research in user experience or product design contexts

• Proven track record influencing user experience and/or product direction with actionable insights

• Ability to plan, design, and execute foundational, generative, and evaluative research engagements

• Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools

• Comfort with basic statistical methods and concepts, and experience working with behavioral signals data

• Experience working in cross-functional teams (e.g. design, product management, engineering)

• Excellent teamwork and collaboration skills

• Excellent project management, communication, and presentation skills

• Ability to work with a globally dispersed team (including some management and stakeholders based in North America), and conduct some synchronous, remote research with North America-based participants

• University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

Preferred

• Ideally seeking Bangalore based or someone willing to relocate

• Previous research experience in enterprise SaaS and/or technology

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders

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