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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

As a Technical Program Manager (TPM), you will be responsible for overseeing and executing the operational framework of one or more cloud environments. Your role involves orchestrating and driving the implementation of strategic initiatives and collaborating closely with product and engineering leaders to manage programs and releases. Collaborating with TPM leaders, you'll contribute to enhancing operational processes and execution within the Cloud ecosystem. Effective communication with the Executive Leadership team and various stakeholders is essential. You'll display professionalism, independent judgment, and ownership of risk management and decision-making. While currently an individual contributor position, this role may encompass people management in the future.

Your Impact

• Lead the establishment of the operational model, ensuring consensus on program scope, release planning, vision, and business objectives. Structure programs and garner cross-functional support.

• Chair program core team meetings, engaging key stakeholders to make critical decisions, overcome obstacles, and address program-related challenges. Drive the achievement of business goals and the realization of the strategic program vision.

• Foster strong partnerships with vital functional stakeholders, centring on business objectives. Act as a reliable partner and advisor to executive management, ensuring program success.

• Collaborate with cross-functional colleagues to facilitate alignment meetings, addressing immediate release issues, dependencies, team status, production concerns, metrics evaluation, and milestones.

• Maintain ongoing visibility into program status, offering consistent status updates on issues, risks, metrics, etc., to stakeholders, team members, and interested parties.

• Manage dependencies among "program/feature" across multiple teams, functions, and stakeholders, ensuring seamless coordination.

• Proactively identify and eliminate impediments with a strong sense of urgency that hinder project teams from meeting project objectives.

• Deliver weekly program reviews to the executive team and oversee release demos and evaluations, delving into project status, risks, and escalations.

• Cultivate a collaborative atmosphere that nurtures innovation, creativity, and continuous learning. Embrace a mindset open to new ideas.

• Serve as a catalyst within the organization, driving the advancement of global Product & Technology strategy and inspiring organizational change.
  

Minimum Requirements

• Possess a minimum of 7+ years (for Sr Mgr) or 10+ years (for Dir) of recent professional experience in leading extensive enterprise product programs.

• Demonstrate at least 5+ years of cross-functional team management in a SaaS company, along with a comprehensive grasp of the product development lifecycle.

• Showcase strong aptitude in executive communication and presentation skills.

• Exhibit excellent analytical and problem-solving abilities, underscored by a history of hands-on, detail-focused work.

• Display profound familiarity with the software development lifecycle, adeptly adapting and applying this knowledge in a dynamic environment using agile methodologies.

• Establish credibility and rapport with senior executives, technical experts, and non-technical team members alike.

• Excel in organizational, communication, and relationship-building competencies, thriving in a cross-functional, matrix management setup.

• Delve into technical subjects relevant to the program, displaying a grasp of technical intricacies.

• Collaborate effectively within an integrated team comprising technical and non-technical members.

• Successfully collaborate with functions across the company and various time zones, showcasing robust time management, analytical, and planning proficiencies.

• Hold a Bachelor’s Degree in Engineering, related disciplines, or possess equivalent experience in technical leadership roles. Additional management degrees are preferred.

Preferred Requirements

• Experience working with GTM and product launch teams

• People management experience is a plus

• Experience with Portfolio Management

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

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