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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Customer Success (CS) offer product management team is responsible for Salesforce’s Success Plan offer portfolio with which we enable our customers to realize value from their investments in Salesforce products. We work backward from the customer to address their needs across small business, commercial, and enterprise segments. And we deliver value to customers via the Success Plan portfolio which includes Signature, Premier, and Standard Success Plans.

Position Overview

The Senior Director of Product Management for the Customer Learning & Education Portfolio leads product strategy and execution for Salesforce’s learning solutions, which includes Trailhead, Salesforce’s industry-leading learning platform. This position will have the responsibility to reimagine the learning portfolio based on customer needs, defining the experience, and the GTM models for the various learning personas. This person will work across organizations internally as well as our partners to bring their vision to market.

Key Responsibilities

• Develop and communicate the strategic vision across organization, including senior leadership

• Ensure alignment with customer and partner needs and Salesforce business goals

• Work with content development, engineering, delivery, sales, and marketing to bring products to market

• Gather and analyze customer feedback to drive product innovation

• Stay informed on industry trends and competitive landscape

• Ensure the learning and education portfolio enables customers to fully realize value from Salesforce products

Qualifications

• 15+ years of experience in technology product management, preferably in software or learning/training.

• Proven success in leading teams.

• Experience in understanding customer needs and working backwards.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently and collaboratively.

• Experience with customer training or educational technology is a plus.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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