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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Key Responsibilities:

• Assisting customers in fixing their custom code, integration, and implementation of Salesforce Marketing Cloud products via multiple channels like voice, email, chat, etc. This involves debugging, troubleshooting, and ensuring issues are fully resolved.

• Manage customer-reported issues and ensure 100% customer happiness

• Developing and maintaining technical expertise in assigned areas of product functionality.

• Provide prompt, detailed analysis of technical challenges and business issues.

• Build and maintain Knowledge Base Articles and Known Issues both for internal and external audiences.

• Open and continuous collaboration with your team to increase team spirit and team efficiency.

• Actively cooperate with Engineering, Sales and Success teams to achieve the best possible results for our customers.

• Meet the monthly goals on important metrics such as Customer Happiness, Speed, Efficiency etc.

Required Skills/Experience:

• Proven experience in working with Data (Data Analysis, Data Engineering, Sophisticated Excel)

• Ability to communicate technical concepts clearly and effectively

• Ability to analyze and investigate reported issues

• Understanding of Business Intelligence platforms (Tableau, Power BI, Qlik)

• Demonstrated skill in Customer Support, Helpdesk, or Customer Service in a customer-facing role.

• Ability to optimally prioritize, multi-task, and perform well under pressure

• Knows how/when to escalate customer issues as required

• Excellent written and verbal communication skills

• Proficient in German, Spanish or French in addition to English

Desired Skills/Experience:

• Proven experience with SQL, JavaScript, Python and web development technologies (HTML, CSS, JSON, API etc.) is a plus

• Experience in ERP, Reporting, and/or Analyzing

• Understanding of Database, Data Warehousing, and data management (RDBMS) concepts

• Prior experience with MC-Intelligence (Datorama), Kibana, or Splunk is a plus

• Basic understanding of Digital Marketing Business and terminologies

• Any official Marketing Cloud Certification

• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures

• Experience with SQL and API debugging

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.