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Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Account Manager in San Francisco, CA:

Job Duties: Develop an in-depth understanding of the customer’s Tableau environment, business partners, and their reporting and analytical needs. Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. Provide detailed root cause analysis on issues that could impact your customer in the future and lead all aspects of successful implementation Tableau Blueprint’s Agility arm. Provide customer concern management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Connect with all required partners on crucial support cases and high priority issues. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth. Supply to Tableau knowledge, community, and training resources and prepare and deliver custom technical presentations and trainings internally, at customer sites and Tableau conference. Telecommuting is an option. Some travel to Salesforce offices or client sites may be required.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Unit testing; (2) Designing high level process flows for; (3) Design, develop and modify software systems; (4) designing SQL server Databases; (5) Agile Methodologies; (6) OOAD based frameworks; (7) Python; (8) Software Development Lifecycle (SDLC cycle); and (9) Restful Web Services

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices or client sites may be required.

Salary: $121,597.00 - $192,500.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-131255. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $121,597 to $192,500.

For Colorado-based roles, the base salary hiring range for this position is $121,597 to $192,500.

For Washington-based roles, the base salary hiring range for this position is $121,597 to $192,500.

For Washington D.C based roles, the base salary hiring range for this position is $121,597 to $192,500.For California-based roles, the base salary hiring range for this position is $121,597 to $192,500.

For Hawaii-based roles, the base salary hiring range for this position is $121,597 to $192,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.