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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for a Business Operations Director within Reliability Engineering who will organize the delivery of strategic availability/reliability programs, enabling observability and resilient solutions supporting Salesforce products across multiple substrates. You will help drive customer success by partnering with Engineering organizations to ensure successful, end-to-end delivery of large-scale programs. You will partner with leadership team members to drive program strategy in addition to helping to plan, organize, and work with functional teams to deliver business value. You will develop and run complex program plans while leading scope and risks of delivery. This role will build and drive availability through accountability and resilience product design strategies across various availability initiatives. This is an individual contributor role and does not include people management responsibilities.

You’ll accomplish this by,

• Communicating proactively and effectively to a diverse set of audiences, including executives for all partnering clouds
  
• Identifying the necessary elements for success, and driving alignment, with help from leadership, delegating where necessary. Identifying and holding functional areas accountable for their work and resolving any gaps.
  
• Align key leaders at the Cloud or Program level, recognize both immediate and systemic alignment challenges, and work to resolve them while discovering opportunities for and influencing change.
  
• Call out major risks and issues and develop a clear path to resolution. Individual needs the ability to 'see around corners'.
  
• Act as a change agent to establish best practices, standardized frameworks and tooling to facilitate program delivery.
  
• Define critical metrics related to process, product and program needs; deliver the analysis and related communications to enable program success.
  
• Influence peers, managers, and other leaders within the company in addition to immediate team members

What you’ll need to be successful:

• 10+ years of program management experience in positions of increasing responsibility.
  
• 10+ years of experience in supporting Site Reliability or similar Infrastructure organizations on large pivotal initiatives.
  
• 5+ years of experience in supporting large-scale SAAS or cloud provider environments.
  
• Demonstrated product understanding of Cloud/Product that the candidate has experience in.
• Need to know enough to understand the challenges, and recognize the lack of alignment and what is not working. You have the “Pulse”.
  
• Demonstrated cross-functional communication and relationship-building skills with Executive Leadership, with demonstrated ability to work effectively and collaboratively with diverse team members and external parties.
  
• Experience in building an operational model for organizations/business units.
  
• Experience in sustaining a continuous improvement model for availability and/or observability in a cloud provider environment, recommending critical initiatives, and then enabling their implementation among multiple teams.
  
• Experience in developing both short and long-range strategic plans that advance the Org’s objectives to improve our customer-facing services highly available and performant.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $190,800 to $276,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.