To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Operations Senior Manager in Austin, TX:

Job Duties: Create informative and actionable insights that highlight relevant business trends specific to account management covering a spectrum of business domains (offer Management, Renewals, Technical Architects) and opportunities for improvement. Create Demand plans using statistical methods and forecasting techniques for account management and related subfunctions on an annual, qtly basis. Maintain standardized operational reports and dashboards to monitor overall region/customer health, data integrity, and other key objectives and performance indicators and its alignment and correlation to overall revenue and financial envelope. Estimate scenario based futuristic plans and resourcing needs for Go-to-market opportunities and build repeatable processes and reporting packages to empower leaders on most impactful programs and its return on investments. Collaborate cross-functionally to improve or define processes that promote operational efficiency and ensure consistent reporting standards in the domain of account management, offers and renewals management. Support day to day inquiries from the team, providing prompt and efficient resource strategy and estimations and its resolution to a wide range of issues / problem statements and developing operational & futuristic proof-of concepts. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues. Manage a team of domain experts, data analysts, data engineers across multiple geographies and domain specific subject matter experts in the account management and customer success domain. Oversee team’s deliverables, stakeholder engagement and performance of team members. Telecommuting is an option. Some travel to Salesforce offices is required 1-2 times a month.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Data Science, Business Administration, or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field.

Special Skill Requirements: (1) Business or Data Analysis Tools; (2) Advanced Statistics; (3) Forecasting Models; (4) Hypothesis Testing; (5) Insight Generation; (6) Storyboarding and Presentation; (7) Business Operations; and (8) Project Management. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices is required 1-2 times a month.

Salary: $136,600.00 - $201,000.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-3809. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $136,600 to $201,000.

For Colorado-based roles, the base salary hiring range for this position is $136,600 to $201,000.

For Washington-based roles, the base salary hiring range for this position is $136,600 to $201,000.

For Washington D.C based roles, the base salary hiring range for this position is $136,600 to $201,000.For California-based roles, the base salary hiring range for this position is $136,600 to $201,000.

For Hawaii-based roles, the base salary hiring range for this position is $136,600 to $201,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.