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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Heroku Business Consultant Team has an opening for an extremely talented Business Consultant. This individual will have responsibility for assisting with incoming customer inquires, assigned accounts and renewals. The Business Consultant will have a track record in translating complex technical issues into tangible solutions. Collaboration with our customers and aligned Account teams is a primary responsibility, demonstrating comprehensive knowledge of Heroku. You will forge relationships with your customers, develop a deep technical understanding of their Heroku & Salesforce implementation, share technical best practices, and manage the customer’s expectations and communications.

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by knowing their top business goals and priorities

• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce relating to the Platform product suite

• Attain Trusted Advisor status with both key business and technical decision-makers.

• Work seamlessly with internal cross-functional teams to drive solution success for customers, including technical product enablement (roadmaps, features, etc)

The Heroku Business Operations team is a diverse group of individuals who are passionate about our jobs, thrive in ever-changing environments, and find joy in the success of customers and stakeholders, both internal and external!

Experience/Skills Required

• BA/BS Degree (or equivalent)

• Experience deploying applications on Heroku

• 6+ years of relevant work experience in one or more of the following: Technical Sales, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Ability to prioritize, multi-task, and perform effectively under pressure

• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

• Knowledge of the software development process and of software design methodologies

Experience/Skills Desired

• Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)

• Consultative selling, deep understanding of driving discovery cycles to identify customer business and technical requirements

• Ability to thrive in an agile/dynamic environment and role, often working independently to achieve customer success

Perks:

• Competitive compensation

• Paid volunteer time off

• Annual performance bonus program

• Wellness reimbursement

• Unlimited vacations

• Competitive Education Reimbursement Program

• Extended parental leave

• Visit our benefits site for more!

About Salesforce:

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $116,060 to $155,260.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.