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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Employee Success at Salesforce is made up of human resources (HR) professionals who come together to help our employees do the best work of their lives. We create connections across Salesforce to make it possible for employees to have frictionless experiences with seamless journeys, processes, and the latest AI technology and tools. We are passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a premier customer experience in the market.

We're committed to fostering exceptional, simple and easy experiences for our employees. Our Employee Success Operations team plays a pivotal role in this mission, and we're seeking a Manager to lead our Global capability center in Mexico. If you're a visionary leader passionate about driving continuous improvement in HR operations, this role offers an exciting opportunity to shape the future of our organization.

This role will help set p our GCC operations in Mexico and shape the way we deliver services to our employees. Leading a versatile team of Employee Success professionals, you will drive strategic processes and operational planning while supporting key Employee Success initiatives. The successful candidate will have a strong client services attitude with a track record of driving operational effectiveness, business insights and engagement with our employees and managers across the globe.

Responsibilities:

• Hire and onboard the GOC team in Mexico
• Lead a team of talented HR professionals
• Handle performance and service metrics
• Lead Strategic Initiatives: Drive key projects and programs to improve efficiency and optimize service delivery, ensuring high-quality experiences for our employees.
• Data-Driven Solutions: Develop data-driven solutions that demonstrate a tangible ROI for our service delivery model, maximising analytics to inform decision-making.
• Enhance Employee Satisfaction: Implement initiatives to boost employee satisfaction, driving self-service engagement and optimizing service delivery channels.
• Collaborator Engagement: Cultivate influential relationships with key collaborators across the organization, gaining insights into business needs to tailor end-user solutions effectively.
• Global Optimization: Collaborate with People Services Operations leaders to identify gaps and drive more effective delivery of services on a global scale.
• Process Improvement: Find opportunities for process enhancement and drive continuous improvement initiatives to streamline operations and improve service quality.
• Technology Integration: Foster deeper collaboration with Business Technology and leverage Salesforce technology, including automation and AI, to improve scalability and efficiency in service delivery.

Requirements:

• A minimum of 5 years prior leadership experience in HR Shared Services/ BPO/ GCC operations
• Extensive knowledge working with a case management system and HRIS, preferably Workday.
• Exposure to use of AI, bots, virtual assistants, and other technologies in provision of HR services
• Ability to work effectively with partners from across functional areas, by crafting collaborative relationships, establishing credibility, and motivating/influencing others
• Understanding of practices and compliance issues around the globe with a deep appreciation for explicit and nuanced differences in country and regional practices.
• Deep analytical and problem-solving capabilities to lead fact-based decision-making and solutioning.
• Knowledge of supporting multiple HR fields (compensation, benefits, talent development, employee relations, and HRIS)
• Excellent process skills, documentation and in depth analytical skills – innovative problem solver, able to be resilient under pressure
• Ability to quickly adapt in a constantly evolving, growing environment.

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