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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Software Engineer in Salesforce , you will be part of a software engineering team that delivers functionality built on a Salesforce Platform primarily passionate about an internal Service Cloud implementation. You will work with the team of software engineers, product managers, and architects responsible for feature development and application maintenance. As a part of this role you will be passionate about delivering solutions that will have a direct impact on our Business Technology organization, pairing outstanding Service Cloud solutions with best development, and business practices

Responsibilities:

You will help to ensure every line of code we push to production is of the highest quality. This includes taking part in the design, planning, and enhancement of automation frameworks, utilities and tools. You should deliver solutions others can understand, support, maintain and expand, and provide other team members with direction on development projects. You are aware of trends and technical developments in the industry, and how those can be applied in your work; and have a point of view on the delivery approach for very complex or foundational features. You have the demonstrated ability to anticipate technology lifecycle issues, work with projects involving multiple systems, and influence the team to deliver durable, extensible solutions.

This role requires that you be a self-starter with the ability to work under pressure and handle multiple tasks simultaneously. You must possess good oral and written documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be asked to contribute ideas and provide feedback on many items within the team’s portfolio.

• Build applications on Salesforce platform with an emphasis on Service Cloud

• Integrate Salesforce with 3rd party applications

• Participate in product and feature design with product team, architects

• Focus on configuration and out of the box solutions first before resorting to custom coded solutions

• Design applications based on common design patterns and standard process algorithms

• Plan, design, and improve automation framework, utilities and tools

• Participate in and contribute to code reviews

• Ensure product quality meets customer expectations

Required Skills:

• 6+ years experience of development and support of enterprise applications aligned to a business unit or platform, handling all aspects including, work management and platform maintenance

• Bachelor's Degree in Computer Science or other related technical field or relevant work experience

• Good Knowledge of the Software Development Life Cycle (SDLC) and Agile Software development

• Good knowledge of Software-as-a-Service (SaaS) model and concepts

• Experience with sandbox and production deployments

• Experience with database concepts and data modeling capabilities

• Demonstrated ability to handle overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;

• Good project management skills with ability to balance multiple projects/tasks across various user groups

• Must be a self-starter and Salesforce enthusiast who thrives with working in fast-paced environment

• Strong team player with service-oriented attitude and customer focus

• Familiarity with SOX protocols, Change Management and Release Management principles and processes

Salesforce Platform:

• 5 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance

• Experience programming in Apex Code and Visualforce Pages, usage of Triggers and Flows

• Experience with Java and Python

• Experience Object Oriented design and programming, and MVC

• Experience of HTML, CSS, and Javascript (JS)

• Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services, LWC

• Good knowledge of Salesforce's Web Services, SOQL, SOSL and security model

• Understanding of standard processes regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices

• Minimum of 3 SFDC Certifications with at least 1 developer certification on Force.com platform

Nice to have:

• Minimum of 4 SFDC Certifications with at least 1 developer certification on Force.com platform

• Service Cloud Certification

• Experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL

• Java and J2EE related technologies

• Knowledge of on-demand CRM and platform technologies and their integrations to ERP systems.

• Experience with FTP and API integrations.

• Experience with Salesforce ecosystem and products

• Knowledge of IT business functions, including case management, knowledge management, live chat, and asset management

• Good Knowledge of IT data models business processes and organizational hierarchies - Workday knowledge is ideal

• ITIL certification

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

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