Associate Renewals Manager



Mexico · Mexico City, Mexico
Posted on Tuesday, July 9, 2024

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.


  • Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
  • Own and manage the renewals process in collaboration with the account teams
  • Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals
  • Identify customer requirements, uncover roadblocks, and manage the renewal to completion
  • Communicate risk clearly and take steps to mitigate
  • Accurately maintain and accurately forecast a rolling 90 day forecast of renewals in your territory

Required Skills/Experience:

  • 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
  • Possess negotiation skills that allow for value-based contract negotiations with customer billing contact
  • Strong process management and ability to manage a high volume of transactions and tasks.Customer management experience

Desired Skills/Experience:

  • Knowledge of product and platform features, capabilities, and best use
  • Experience with an enterprise CRM or customer service application. Experience with a significant plus.
  • Ability to manage transactions through every stage

Leadership Qualities:

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company’s core values

ADAPTABLE: Excels in high levels of uncertainty and change

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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