Senior Manager - Security and Compliance Customer Trust

Salesforce

Salesforce

Customer Service, Legal
Herndon, VA, USA
Posted on Saturday, July 6, 2024

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM+Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place!

About Our Team

In the role of Director,Security & Compliance Customer Success you will be responsible for working on various Salesforce public sector customer-facing activities ensuring customer understanding and accepting of our security controls and processes. You will also manage a team to support similar activities across the US and Canada.

Responsibilities

  • Host and manage complex customer security reviews from public sector agencies and government contractors mainly in the US and Canada regions.

  • Present security and compliance related topics to customers at the Salesforce Innovation Center (SIC) as well as via conference calls

  • Assist Legal organization to negotiate security and compliance language for Master Services Agreements.

  • Provide direction to Sales on customer security questionnaires

  • Publish and maintain customer facing security and compliance documents and white papers

  • Provide input to the product management and engineering organizations with customer generated requests

  • Provide security and compliance education and training to various internal organizations (Customer Success, Sales Engineering, etc.)

  • Drive process improvement via leveraging the SFDC platform

  • Work independently as well as part of a team

Experience/Skills Required

  • BS Degree in Computer Science or a technology related field

  • 10+ years experience within a Global On-demand environment with a focus on security and compliance

  • 5-7 years of customer facing presentations to ‘C’ level executives as well as technical experts

  • Knowledge of various compliance audits and security certifications (FedRAMP, ISO 27K, PCI, etc.) highly desired

  • Willingness and ability to travel to domestic and international locations

  • Good organizational skills

  • Strong written and verbal communication skills across multiple levels and functions

  • Comprehensive knowledge of current risks, security frameworks, and trends.

Accommodations

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Posting Statement

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