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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

We are seeking an experienced Manager of Sales Operations to join our team. In this role, you will be responsible for a team providing pre-sales internal support and guidance to Account Executives on contract negotiations, quoting support, ongoing account license management, booking metrics, approvals, and escalations.

The ideal candidate will have the ability to drive successful outcomes amongst ambiguity and apply judgment independently to complex situations that require in-depth analysis and coordination across multiple departments. They will also help mentor and coach team members to meet company objectives and individual goals.

Responsibilities:

• Develop and nurture strong working relationships with sales leaders within your respective territory

• Help maximize company growth by understanding deal structure, compensation plans and customers needs in order to maximize ACV on deals

• Support complex deals including SELA’s

• Coordinate with other local support functions as needed (i.e. Deal Desk, Legal, RevRec, etc.)

• Support time sensitive Tier I & II cases as needed

• Train respective territory on quoting and deal structuring as needed

• Recommend changes to policies, processes, org structure, etc. to help Revenue Operations provide the most effective and efficient support to the sales team

• Develop, track and improve analytics, metrics, objectives and targets

• Foster a collaborative, high-performance culture, encouraging teamwork and professional growth

• Ensure compliance with all company policies and SOX controls for both yourself and your team members

• Monitor and analyze key operational metrics to identify areas for improvement and efficiency

• Develop and implement strategies to enhance productivity and operational effectiveness

• Collaborate with cross-functional teams to drive operational initiatives and support business growth

Required Skills:

• Minimum of 5 years of previous operations experience in a similar role

• Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.

• Proven track record of developing and implementing successful operational strategies

• Excellent leadership skills with the ability to motivate and inspire teams.

• Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels

• Extremely strong organizational skills and business acumen

• Data-driven mindset with a focus on performance metrics and continuous improvement

Benefits & Perks
Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

Note: By applying to the Mid Market Account Executive posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization hiring General Commercial Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.