Employee Success People Advisor



People & HR
Dublin, Ireland
Posted on Wednesday, July 3, 2024

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce’s Employee Success People Services is not your typical HR Shared Services team. We meet the needs of our employees head on through collaborative, innovative and social initiatives. Our team focuses on the employee experience at Salesforce.

The ES People Advisor is a member of a globally diverse team reporting to Senior Manager Employee Success and providing guidance and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR disciplines.

Your Impact:

  • Provide superior customer service to employees and managers of Salesforce via our Concierge customer portal, and other social channels.
  • Support our knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
  • Record and track all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
  • Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
  • Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
  • Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
  • Assist with User Acceptance Testing for system enhancements.
  • Process corrections or transactions not be handled through Employee or Manager Self Service in Workday.
  • Participate in projects to further enhance and globalize ES Shared Services processes for a seamless employee experience.
  • Champion case optimization and Continuous Improvement Initiatives
  • Driven by SLA’s and use data to improve process and procedures on Service catalogue

Basic Requirements:

  • 4+ years prior work experience in Human Resources or a centralized customer service environment preferred
  • Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning
  • Experience with Workday HCM or another HRIS desirable
  • Prior experience in a shared services center is ideal.
  • Excellent verbal and written communication skills
  • The ability to navigate and consult with employees through personal circumstances
  • Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution
  • Superior employee experience focus
  • Comfortable with a high-paced ever changing environment with competing priorities
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Thirst for growth and desire to drive process improvements utilizing technology
  • Work effectively in a team environment
  • Experience working in HR shared services organization for an established company is ideal


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Posting Statement

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