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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you ready to shape the future of digital engagement and build next-generation solutions? Salesforce Unified Engagement is at the forefront of bringing real-time communications to the Salesforce Service Cloud, enabling compelling digital engagement experiences for our customers.

Join our team of talented engineers and architects to redefine and enhance our real-time messaging platform. We continuously innovate to improve the agility, availability, scalability, security, and cost-effectiveness of our services.

The Service Cloud Real-Time Platform Service enables chat and messaging experiences for our customers. We are looking for a passionate Senior Manager to lead the DevOps team for this critical and highly optimized service.

Responsibilities:

• Lead a team of engineers on various initiatives, solving complex technical problems and driving customer success.

• Develop and maintain observability products, build tools and automation to eliminate manual touch, and respond to system failures and outages.

• Gain insights into platform incidents and address repeat issues.

• Leverage AIOps platforms to improve anomaly detection, automate runbooks, and meet MTTD & MTTR goals.

• Oversee system monitoring, incident response, and root cause analysis in a timely manner.

• Drive continuous improvement initiatives to enhance system reliability and performance.

• Collaborate with development teams and drive reliability/availability improvements.

• Manage deployments, oversee patching and mitigate security vulnerabilities.

• Proactively plan and manage potential risks to ensure system reliability.

• Prioritize tasks and projects effectively in a fast-paced environment to ensure critical issues are addressed promptly.

People Management:

• Lead and mentor a team of engineers, providing guidance, support, and professional development opportunities.

• Conduct regular performance reviews, set goals, and provide constructive feedback to team members

• Manage team resources effectively to ensure optimal project staffing and workload distribution.

• Address and resolve any team conflicts or issues, fostering a positive and collaborative work environment.

• Participate in recruitment and onboarding of new hires.

Required Skills:

• Expertise in managing large, fault-tolerant, cloud-hosted systems.

• Proficiency with container technologies like Kubernetes and Docker.

• Excellent communication and collaboration skills.

• Clear technical communication, especially about problems and incidents.

• Proficiency in at least one object-oriented and one scripting language.

• Understanding fundamental mesh and network technologies, e.g., DNS, Load Balancing, TCP/IP, HTTP, DNS, curl, openssl.

• Strong problem-solving, troubleshooting, and analytical skills demonstrated in past projects.

Preferred Skills:

• 10+ years of experience, with 5+ years in production engineering/DevOps/SRE roles.

• Experience with real time messaging platforms.

• Understanding of Kafka is a plus.

• Experience with AWS or another cloud PaaS provider.

Join us to tackle exciting challenges and make a significant impact in an evolving landscape. If you are passionate about leading a talented team, we want to hear from you.

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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