Renewals Risk Administrator

Salesforce

Salesforce

Multiple locations
Posted on Tuesday, July 2, 2024

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking a Renewals Risk Administrator who is dedicated to maximizing the value and potential of Salesforce products for our clients. You will play a pivotal role in driving customer success and minimizing attrition rates through demos, customized suggestions, communicating feature values, troubleshooting, etc. for the Renewals IQ program. You will be responsible for ensuring that targeted at-risk customers are vetted, engaged, and provided with tailored solutions to enhance their experience and promote renewal success.

The ideal candidate is highly organized and deeply committed to Renewals Risk Management. You possess a genuine enthusiasm for delivering engaging presentations and connecting with audiences virtually. With a natural curiosity for technology, you excel at identifying customers' pain points and business challenges. Leveraging your expertise and exceptional communication skills, you consistently deliver outcomes aligned with customer needs and objectives. Your greatest satisfaction is achieved when you successfully foster a deep appreciation for Salesforce within clients, reflecting your passion for the platform.

Responsibilities

  • Develop and present thoughtful technical solutions that address customer pain points, improve their Salesforce setup, and provide business value.

  • Connect with customers to discuss areas of improvement and provide demos, walkthroughs, and best practice reviews.

  • Align innovative strategies to technology solutions within complex accounts, acting as a trusted advisor.

  • Conduct business analysis to understand customer use cases and translate them into effective solutions.

  • Understand customer business processes and connect business requirements with functional capabilities.

  • Identify and proactively handle risk areas, committing to full resolution.

  • Demonstrate Salesforce solutions through software demos and rapid prototyping, highlighting connected experiences and future state customer journey strategies.

  • Maintain technical expertise in Salesforce product functionality and apply it to help customers effectively.

  • Collaborate with team members using strong communication skills to teach sophisticated concepts and provide prescriptive thinking across various levels of customer organizations.


Qualifications

  • Experience working within the Salesforce architecture

  • Certified Salesforce Administrator (ADMIN201), or other Salesforce certifications equivalent experience

  • Solid oral, written, presentation, collaboration and interpersonal communication skills

  • Knowledge of related applications, relational database and web technology

  • Minimum of 4 years of professional experience; bachelors degree preferred

  • Demonstrated skill in Customer Support or Customer Service in a customer-facing role.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.