Sales Support Specialist - 12 months Fixed Term Contract

Salesforce

Salesforce

Customer Service, Sales & Business Development
London, UK
Posted on Monday, July 1, 2024

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

  • Tableau Software (a Salesforce organisation) helps people to see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organisation. Global enterprises, early-stage start-ups, non-profits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and making a difference in the world!

    The Role:

    This is an amazing opportunity to join Tableau’s Sales Operations team, for 12 months Fixed Term Contract (FTC).

    The Sales Support Representative will be responsible for both internal and customer‐facing activities that support the Enterprise sales team in creating quotes and managing other administrative tasks not performed directly by the Account Executives. This role manages the administrative tasks of quote creation, PO validation and working with the Customer Operations Team on transactional business and order processing.

    What you’ll be doing:

    • Handle inbound requests from internal and external customers, following up to ensure satisfactory closure

    • Prepare quotes on behalf of Account Executives in Salesforce.com CPQ too for the Public Sector market

    • Work with Customer Operations teams to handle various administrative tasks on behalf of the Account Team

    • Where relevant, verifying purchase orders and submitting orders manually for processing

    • Complete customer document requests (i.e. vendor forms, tax documents, general company information, etc.)

    • Co-ordinate RFP and RFI responses, working with the Account Team to ensure the deadline is met

    • Participate in special projects as needed and contribute to process enhancement initiatives


    Who you are:

    • Previous experience within a sales support, customer service or fast paced administrative support role.

    • Highly organised and detail‐oriented

    • Excellent communication skills (demonstrated professional phone and email etiquette)

    • Experience within the Public Sector market not essential, but would help in the role.

    • Flexible and adaptable to change, and working in a fast paced environment. Ability to learn quickly and follow processes and policies while providing solutions in occasionally ambiguous situations.

    • Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, emergencies, etc.

    • Proficiency in Microsoft Windows. Experience with using SalesForce.com would be beneficial. Experience with using Google Workspace (Gmail, Google Docs, Google Slides, Google Sheets) also beneficial

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.