Senior Technical Program Manager - Engineer

Salesforce

Salesforce

IT, Operations
Multiple locations
Posted on Saturday, June 29, 2024

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for a software engineer passionate about helping other engineers learn and grow. This role will support driving change within the engineering organization through the development of learning and enablement programs. This position will report directly to the Senior Director of Learning & Enablement and be responsible for developing technical, hands-on, learning content for our top engineering priorities.

You will be the eyes, ears, and voice for our engineers. In return, you’ll develop technical enablement programs that drive our internal business goals forward. Your role will be to ensure that Salesforce employees have the right content, in the right way, and at the right time. You will be responsible for determining the current knowledge and skills gaps and create tailored solutions to close those gaps.

The ideal candidate for this position is extremely knowledgeable about the software development life-cycle, industry standards, and has worked in the industry as an engineering learning and development program manager or an engineer with L&D content development skills. They have experience guiding initiatives through the multiple stages of the program management life-cycle, demonstrate excellent business acumen and design well-organized programs with minimal supervision. They have experience in testing automation, Java and other programming languages, and have a track record of creating programs with strong coding experience.

Responsibilities:

  • Design creative enablement solutions that focus on technical skill development.

  • Facilitate deep technical concepts via hands-on workshops with a focus on the learners ability to understand and retain the key objectives.

  • Troubleshoot complex technical issues and drive innovation.

  • Partner side by side with our instructional designers, architects, and subject matter experts to ensure our programs are meeting the needs of not only our engineers but our business goals.

  • Conduct needs assessments across the organization to discover opportunities and improvement to our current programs/catalogs and determine if new programs/learning solutions are needed. If new learning programs are needed, scope, develop and deliver training (where needed).

  • Work with the entire Learning team to create blended learning solutions for your programs by leveraging other programs and platforms that our team supports.

  • Capture metrics showing learner transformation and application of learning content/activities

  • Day-to-day program management and actively involved in the success of each program and service to the business

Role Requirements:

  • Has hands-on experience as a software engineer, ideally in a large organization, with a focus on delivering solutions that are scalable, elegant and performant.

  • General understanding of object-oriented programming. Ideal candidates have a background in Java development or similar languages (Java, Javascript, C++, C#, Ruby, Python). Full-stack experience is a bonus

  • Proven understanding of web application development

  • Understands the software development life-cycle. Can work effectively with subject matter experts, asking them the right questions and collaborating with them to write and build on a compelling learning journey.

  • Ability to grasp new technologies quickly and identify where learning opportunities can benefit other engineers.

  • Effectively influence at all levels of the organization using data and experiential feedback.

  • Can influence and set direction with senior leaders and technical architects within a fast-paced, growing organization.

  • Ability to work independently, solve problems, and be resourceful; does not require extensive supervision and direction & works collaborative with global/remote teams

  • Has exceptional program management and organizational skills. Can lead programs from inception to successful completion.

  • Is an experienced and dynamic facilitator, presenter, storyteller, and coach. Is comfortable working across an organization, from individual contributors to senior leaders.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $157,900 to $217,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.