Employee Success Operations Analyst



IT, Operations
Mexico · Mexico City, Mexico
Posted on Thursday, June 27, 2024

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Senior Employee Data Analyst - GOC PM is a member of the Global Operations Centre (GOC) Position Management team and acts as a trusted partner for the business ensuring an amazing experience. This role reports to the Manager GOC (Position Management) team and is critical to ensuring the success of our employees at Salesforce. The candidate shall have strong organizational skills with high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.


The responsibilities of the Senior Employee Data Analyst - GOC PM include but are not limited to the following:

* Perform EIB loads for mass position creation
* Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions on behalf of Managers as per the case request.
* Creating/loading and validating EIBs, building calculated fields and custom reports
* Troubleshoot business processes, analyse existing audits outcome and identify new data audits .
* Act as point of contact and subject matter expert (SME) for all things related to worker data and global standardization of key processes and transactions
* Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations).
* Support our centralized knowledge base, identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
* Maintain an appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
* Assists in the training and on-boarding of new Employees in the team
* Act as a point of contact for issues that arise in the absence of the Supervisor/Team Manager
* Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive process that enhances the employee experience
* Participate in testing (UAT) and implementing system upgrades and rollout of new features
* Own data integrity of all employee change transactions by following the outlined peer review/audit process
* Ensure compliance with audit requirements by completing work correctly and timely
* Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics for the team
* Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
* Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
* Participation in projects such as Mergers and Acquisitions, System-related projects, and other global project rollouts
* Work collaboratively across a global team to continuous improvement

Required skills/experience:

* 4 - 5 years of work experience as a Workday HCM administrator or analyst
* Previous experience with Workday HCM (position management staffing model) is required
* Experience with Workday integration types including EIB
* Must have strong understanding of data integrity and data privacy requirements
* Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
* Excellent verbal and written communication skills: concise, articulate, and confident
* Work effectively in a team environment
* Proven ability to diagnose a problem, informed by data and lead correction efforts
* Exceptional customer service orientation
* Ability to prioritise competing priorities in a high-paced work environment
* Drives results and is solutions-oriented
* Ability to maintain confidentiality in all aspects of job responsibilities
* Exceptional time management, organisational, prioritization and follow-up skills

Requirements For Success

* Problem Solving: Uses logical reasoning to understand problems and identify effective solutions without adding complexity
* Communication: Possess excellent communication skills and comfort presenting data at all levels of management
* Priority Setting: Lead projects and handle multiple tasks in a fast-paced environment
* Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
* Detail Oriented: Focus on data accuracy and system integrity
* Trust: Demonstrated ability to handle highly sensitive data


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