Technical Consultant - Marketing cloud

Salesforce

Salesforce

Marketing & Communications, IT
Casablanca, Morocco
Posted on Wednesday, June 26, 2024

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the role

A Salesforce Marketing Cloud Technical Consultant (TC) is a strategic position for our customers and within the professional services organization. Technical Consultants are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications and tools. We are looking for a strong web developer who is looking to deliver a different type of solution. The solutions we build are at the forefront of the marketing journeys and 1 to 1 personalized experiences for our customers. We incorporate the use of Predictive Intelligence, building out Omni channel customer journeys, integrating with customer data, and importing customer data from multiple client data sources. We turn projects around quickly and see our clients hitting their targets very quickly.

About Salesforce Marketing Cloud

The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to connect with their customers through email, mobile, social media, Web, and marketing automation. A deep understanding of marketers' needs drives us because we're marketers, too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly powerful technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more outstanding experience to our customers and employees.

By partnering pioneering technology with the most promising employees in the industry, we cultivate a culture of constant innovation and growth. Consistently ranked by employees as one of the "Best Places to Work,"

About the Position

  • Understand solution architecture documents and validate with the solutions architecture team
  • Develop product knowledge in Salesforce Marketing Cloud
  • Apply programming knowledge to data management, scripting languages, API, and integrations tasks
  • Provide technical consultation on various aspects of solutions
  • Implement complex development and configuration activities for clients
  • Run detailed quality assurance tests
  • Develop ‘as built’ documentation throughout the project to provide flawless handover
  • Participate in estimating and writing requirements, deliverables, assumptions, and exclusions documentation
  • Positive Attitude and pro-activity
  • Complete work with a high level of quality
  • Ability to onboard quickly on projects
  • Ability to understand a project and deep dive to debug issues
  • From time to time the TA may be encouraged to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
  • Liaise with Salesforce Marketing Cloud product teams to support client implementations
  • Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%.

Requirements

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Consulting skills to engage clients in delivering trusted advice on their implementations
  • Experience working with and developing complex and optimized T-SQL
  • Proficient with HTML, XML, and JavaScript
  • Knowledge of SOAP and REST APIs
  • Understanding of standard coding practices including Separation of Concerns, Object Oriented principles, and exception handling
  • Experience with other client-side web development design languages, scripting tools, and protocols such as HTTP, CSS, XSLT, AJAX, JQuery
  • Experience with server-side programming languages such as JAVA, PHP, Ruby, C#, VB.NET, Python
  • Familiarity with SDLC methodologies including requirements, design, implementation, testing, and maintenance
  • Proficient in English and French


Preferred Skills

  • Familiarity with systems integrations such as CRM, Content Management, POS/eCommerce, or Web Analytics
  • Familiarity with security standards such as TLS, SSL, and data encryption algorithms
  • Experience with Product lifecycle management frameworks like Jira and TFS
  • Experience working with visualization software applications such as MS Visio / Lucid Charts
  • Experience implementing solutions with e-mail tools like ExactTarget, SAS, Campaign Monitor, Adobe Campaign, etc.

Accommodations

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Posting Statement

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