Senior Manager, Customer Marketing Enablement & Ops

Salesforce

Salesforce

Marketing & Communications, Customer Service, Operations
Seattle, WA, USA
Posted on Thursday, June 20, 2024

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Who We Are:

At Salesforce, we are the Customer Company – we inspire the future of business ‌with CRM + AI + Data + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place!

Role Description:

At Salesforce, we put customers first, and we want to shine a spotlight on their success. We’re looking for a highly motivated and detail-oriented individual that will play a crucial role in enabling our customer marketing team to create compelling customer stories and case studies. You will be responsible for developing and maintaining templatized product-specific enablement documents that streamline the process of capturing essential information from customer engagements

Responsibilities:

Design and create standardized product specific interview templates, story briefs, and story slides for capturing customer success stories, case studies and testimonials.

Partner with product marketing, sales enablement, and customer success teams to ensure alignment on messaging and storytelling strategies.

Work closely with customer marketing managers and sales teams to gather necessary information and insights.

Continuously update and refine templates based on feedback and evolving business needs.

Ensure all customer-facing content meets Salesforce's brand standards and compliance requirements.

Conduct quality reviews and provide feedback to stakeholders on submitted materials.

Assist in the creation of training materials and guidelines for internal teams on best practices for customer story creation.

Support special projects and initiatives as needed to enhance customer marketing operations and effectiveness.

Stay updated on industry trends, sales methodologies, and best practices in customer marketing enablement to continuously improve effectiveness and productivity.

Qualifications:

  • Bachelor's degree in business, marketing, communications, or related field.

  • 4-6 years of experience in sales enablement, sales training, or a related field, preferably in the technology or SaaS industry.

  • Strong understanding of marketing operations, customer success principles, and content creation processes.

  • Exceptional organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.

  • Strong understanding of sales processes, methodologies, and best practices.

  • Excellent presentation and communication skills with the ability to articulate complex concepts in a clear and concise manner.

  • Proven experience developing sales training materials and delivering training sessions to sales teams.

  • Strong project management skills with the ability to manage multiple projects simultaneously and meet tight deadlines.

  • Proficiency in Salesforce CRM and other sales enablement tools and technologies.

  • Ability to work effectively in a fast-paced and dynamic environment with a high degree of autonomy and initiative.


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $150,300 to $206,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.