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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Workplace Services Senior Coordinator role will be based out of Burlington office offering support to our 3 Metro Boston sites: Boston, Burlington, and Cambridge. This role requires a high level of customer relationship management skills as they will be the constant resource for our employees to get all information related to our workplace services and create an amazing first direct impression on SFDC customers. The main objective for this role is to chip in to making Salesforce a great place to work!

The position will report directly to the Associate Manager, Workplace Services (WPS), Metro Boston.

Responsibilities:

* Leading by example, the Workplace Services Senior Coordinator will be required to set the tone in developing and delivering a unique guest experience that will bring the Ohana culture and SFDC brand to life. Provide first-class hospitality and excellent customer service to all partners
* Implement WPS strategies and guest/customer support initiatives.
* Implement essential communication program, communicate via Slack and other modes as applicable.
* Welcome Desk management: visitors, badging, registration
* Assist with the management of facilities, ensuring compliance with statutory regulations on fire, health, and safety standards
* Assist with the management of various workplace services programs including: vendor management, mail program, janitorial, snack program, cubby program, meetings and events etc.
* Responsible for technical and facilities operations, ensuring all planned maintenance activities are completed per the scheduled maintenance program
* Maintain meeting rooms and other customer facing areas in a tidy and professional state at all times.
* Daily maintain and audit documents, report logs and training materials/manual associated with WPS processes and procedures.
* Handling cases raised by the employees through REWS ticketing system and monitoring cases being worked on by REWS team to ensure SLAs are not missed
* Support onsite events (catering set up/breakdown, room set ups, guest registration)
* Demonstrated ability to lead, influence and overcome obstacles by partnering with various business units who work closely with Real Estate and Workplace Services (REWS)
* Adhere to Salesforce policies under Global Security and Safety standards. This position requires applied knowledge and experience of all health and safety event management aspects.

Experience/Skills Required:

At Salesforce we want our guests and employees to experience exceptional customer service. To be successful in this role, you should:

* Have a Bachelor’s degree in Business Administration, Hospitality, Event Management, or a similar field or equivalent experience.
* Have 4+ years of directly related experience: candidates from luxury hospitality, high-end retail, or other high-touch customer service roles in IT/ITES industry are particularly encouraged to apply.
* Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions.
* Excellent written, analytical, and problem-solving skills.
* Be engaged and constantly aware of the guest environment, proactively offering friendly and effective assistance to all partners.
* Proficiency in using Google Suite Workspace (similar to advanced Microsoft suite of programs) used in workplace services messaging and presentations and data reporting.
* Ability to assess workload priorities in a fast paced environment achieving required deadlines
* Win as a team, collaborate and overcoming obstacles and conflicts for overall team success
* Be proactive, creative and demonstrate a healthy appetite for feedback, and thrive in high-pressure situations.
* Ability to work outside of traditional business hours and weekends as needed
* Comfortable navigating through complexity, changes and ambiguity
* Experience working with a global company, brand and teams at all levels of the organization.

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