Senior Technical Support Engineer



Software Engineering, IT, Customer Service
Multiple locations
Posted on Friday, June 7, 2024

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Technical Support Engineer in Hillsboro, OR:

Job Duties: Provide support for day-to-day coding related issues and to provide resolution for the customers and/or partners of the Salesforce Marketing Cloud product. Use tools and technologies which include database concepts and data management (RDBMS) with SQL, HTML and CSS code to solve customer facing issues. Resolve customer service issues and strategically handle complex customer service problems. Research, document, and prioritize customer issues, leverage internal tools and escalation teams as necessary, as well as prioritize and manage time effectively in a fast-paced environment. Oversee and manage the resolution of critical technical issues, assuring prompt and complete resolution to technical problems and business issues to complete end to end customer experience including Managing customers' expectations and experience to deliver high customer satisfaction. Share standard methodologies with team members to improve the quality and efficiency of customer support. Develop and maintain technical expertise in Marketing Cloud product functionality and use that expertise effectively to help customers. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) SQL; (2) Java; (3) HTML5; (4) CSS3; (5) Incident Analysis; (6) Incident Management; and (7) Monitor and track system processing.

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: at Job# 21-10825. Salesforce is an Equal Opportunity & Affirmative Action Employer.



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