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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description:

The Order Management Coordinator is responsible for supporting operations within the Global Order Management team, focusing primarily on Professional Services & Education processes. This role will support various tasks including but not limited to deal reviews to ensure compliance with internal SOX controls, credit memo approvals, and billings support. The individual needed for this role must be able to work in a team environment, be self-motivated, and have a heightened attention to detail.

Responsibilities:

• Conduct thorough deal reviews to ensure accuracy and compliance with company policies.
• Process bookings accurately and efficiently in accordance with established procedures.
• Assist in the approval process for credit memos, verifying accuracy and adherence to company policies.
• Support billing events and related activities, coordinating with other Professional Services teams and adhering to billing schedules.
• Collaborate with other internal teams as needed to work on tasks related to bookings, billings, credit memos, system errors, and other duties as needed.
• Perform other duties as assigned to support the overall objectives of the order management function and global team.
• Assist on special projects as needed.

Desired Skills/Experience:

• Prior order management or sales support experience preferred
• Excellent attention to detail and organizational skills in a transactional environment
• Must have strong research and problem-solving abilities
• Prior experience supporting SOX controls and compliance requirements.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Excellent time management skills
• Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative
• Must be able to maintain a calm and positive attitude in stressful/time-sensitive situations
• Experience with Salesforce.com or other CRMs, ERPs, enterprise applications a plus

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $57,600 to $79,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.