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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a MuleSoft Success Guide, you'll be responsible for helping to grow customers’ value and improve adoption at scale. As part of your role, you'll engage with customers across all account segments, delivering 1:1 Success Guidance and 1:Many programs to MuleSoft customers. Partnering with account and success teams, Success Guides play a vital role in providing the right recommendation at the right time, enabling customer value realization at scale.

The ideal candidate is organized, agile, and passionate about Salesforce Customer Success and MuleSoft. They have excellent presentation and communication skills in both a 1:1 and group setting. Using their product knowledge, they deliver value to both customers and internal teams.

Responsibilities:

• Virtually deliver 1:1 and 1:Many customer engagements

• Serve as a product expert to customers, providing product education, technical advice, adoption guidance, and more

• Align with account teams to perform customer discovery and align on customer needs

• Manage multiple cases at once, driving toward internal critical metrics

• Develop a professional development plan to increase topic coverage

• Collaborate with content developers to create impactful, engaging, virtually-delivered content, including slide deck presentations, videos, and more

Required Qualifications & Skills:

• Proven experience in the SaaS industry with relevant work experience in one or more Salesforce products including MuleSoft

• Experience working or knowledge of MuleSoft.

• Proficiency in English and Portuguese is vital to successfully connect with our customers. Additional Spanish proficiency is a bonus.

Preferred Qualifications & Skills:

• MuleSoft certified or relevant exposure to other similar SAAS products.

• Solid understanding of the overall Salesforce platform suite and applications

• Proven success leading customer-facing presentations and engagements

• Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

• Proven track record in managing time and prioritising activities while performing effectively under pressure

• History of supporting Success and Sales Teams to ensure that customer gets maximum value out of the platform

• Understanding of business analysis, organisational change, user adoption, release management, and governance

Soft Skills:

• COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support sophisticated engagements

• EXPERTISE: Solid understanding of industry-standard processes and implementation experience of the salesforce product suite

• LEARNER: Has a passion for continued education in new technologies and sophisticated business and technical concepts

• PASSION: Passionate about Customer Success and a great listener

• CULTURE: Embodies inclusive culture and a standout colleague that everyone enjoys working with

• TRUST: Ability to earn the trust of the customer and live the company’s core values

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