Supervisor, Workplace Services

Salesforce

Salesforce

People & HR, Customer Service, Operations
San Francisco, CA, USA
Posted on Tuesday, June 4, 2024

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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Supervisor, of Workplace Services you will report directly to the Workplace Services, Manager and assist with the day-to-day front desk operations. The Supervisor will directly manage a team of Guest Service Ambassadors across several buildings in our urban campus. This team is responsible for delivering the Salesforce Guest Experience by creating outstanding first impressions for our visitors and playing a key role in making this a great place to work for our employees.

Responsibilities:

  • Directly manage a team of Full Time and contract Guest Services Ambassadors.

  • Approve timesheets, time-off requests, and time away requests.

  • Schedule and lead 1:1s and team meetings.

  • Supervise front desk operations at Salesforce HQ, including ~10 hours per week of hands-on desk time.

  • Plan and supervise cross-functional training of team members; identify potential future leaders with a focus on career development and succession planning.

  • Oversee (at least) one supplemental Guest Services Ambassadors Team initiative, driving impactful results.

  • Respond promptly to employee tickets/requests, and growing our internal employee knowledge base.

  • Quickly respond to employee needs in person, via phone, email, or our internal social network.

  • Contribute new ideas to engage and empower the team; help establish and ensure adherence to SLA’s designed to improve productivity, efficiency, and measure service delivery.

  • Establish productive and cooperative working relationships with direct reports, direct management, and key partners and stakeholders.

  • Collaborate strategically with Associate Manager on team compensation, merit increases, and promotions.

  • Collaborate with the global Workplace Services team to develop and implement improvements to customer experience and team efficiency.

  • Ensure timely completion of necessary administrative duties.

  • Oversee scheduling for assigned building to ensure seamless guest experience.

  • Capture and understand data and reports and present information to upper management.

  • Prepare and present decks on team updates and initiatives to upper management.

  • Work closely with internal and external building partners and Security teams to ensure cross-team needs and expectations are met and maintained.

  • Assist Associate Manager with special projects as needed.

Requirements:

  • Bachelor's degree strongly preferred

  • 5+ years experience in a related role, including people manager experience of entry-level employees and a proven track record of employee engagement & development

  • Passion for anticipating needs and exceeding expectations, and proven experience delivering best-in-class customer service; experience in event management a plus

  • Comfortable being flexible and working in a fast-paced, deadline-driven environment where priorities change frequently

  • A proactive self-starter with excellent independent, decision-making capabilities (including knowing when to delegate) and a solution-orientated, can-do attitude (knowing when to jump in)

  • Ability to create and execute a detailed daily schedule

  • Exceptional interpersonal and written communication skills

  • Proficiency with the Microsoft Office Suite and Google Apps.

  • Must be willing/able to learn, use, and promote team adoption of our internal Salesforce.com software application and tools to respond to and manage customer inquiries/requests

  • Bonus: experience using Salesforce Service Cloud

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $87,200 to $119,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.