Lead Site Reliability Engineer



Software Engineering
Burlington, MA, USA
Posted on Tuesday, June 4, 2024

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is partnering with Alibaba Cloud to offer its core products in China, this is to help support existing multinational customers that want to retain and expand their presence in the GCR and need Salesforce to run in region to meet China regulatory guidance.

The Salesforce on Alibaba Cloud Site Reliability Engineering (SRE) team is a brand-new organization within Security Engineering, with an exciting mission to bootstrap adoption of the industry’s groundbreaking SRE principles and best practices at Salesforce! We are looking for experienced Software Engineers/DevOps Engineers to join this new team. Working closely with counterparts in the Infrastructure and Engineering organizations, this Salesforce on Alibaba Cloud SRE group owns the reliable delivery of service to Salesforce engineering teams and customers running on Alibaba cloud infrastructure! This organization provides round-the-clock, follow-the-sun situational awareness and leadership in the swift resolution of any service-impacting issues, driving customer success.

Minimum qualifications:

  • 5+ years infrastructure and applications systems engineering experience in enterprise-scale Internet services. Experience in analyzing and troubleshooting systems using logging, distributed tracing, stack traces, and debuggers
  • 5+ years experience configuring and managing any of the Public Clouds using CLI/SDKs and automation (Alibaba or AWS preferred)
  • 5+ years experience in at least one of the following languages: Java, Python, Go. Ability to pick up new languages
  • Experience in Unix/Linux environments with good understanding of operating systems internals (e.g., filesystems, system calls)
  • Working knowledge of the TCP/IP stack, routing and load balancing technologies
  • Working knowledge of design principles of monitoring and alerting systems
  • Ability to operate in a high-pressure environment, troubleshoot complex issues quickly, and successfully handle multiple priorities
  • Systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • Strong communication skills (written and oral)
  • Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
  • Perform Schedule Change Request

Preferred qualifications:

  • A good understanding and practice in large-scale distributed systems
  • Experience in designing and deploying high performance production services with extensive monitoring and logging practices
  • CI/CD automation experience, including understanding of key open source technologies like Jenkins, Spinnaker, and Docker
  • Experience defining immutable infrastructure via Terraform/Cloud Formation or other approaches across large footprints and distributed teams
  • Experience with on-call rotation, leading incident response and no-blame postmortem analysis
  • Ability to debug, optimize code, and automate routine tasks
  • Mandarin Speaking Preferred
  • Customer/Partner Facing Experience
  • Build/release experience


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