Senior Director, Technical Program Management: Sales Cloud



IT, Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, May 29, 2024

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Overview

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere!

Sales Cloud is built on the #1 trusted CRM platform, where organizations can deliver end-to-end revenue management across the entire customer lifecycle and centralize all customer data together for a complete customer profile on a single platform. The Senior Director, Technical Program Manager for Sales Cloud will play a meaningful role driving cross-functional programs and initiatives within the Sales Cloud org. This is a leadership position which leads all aspects of program planning and resource allocation from inception to fruition, ensuring an organized and streamlined workflow with effective communication in the process. This is a people management role.


  • Own and drive the Sales cloud operating model by achieving alignment on program scope, release planning, as well as aligning on vision, business goals, crafting program structure, and securing cross-functional support.
  • Lead various team forums with key stakeholders and cloud leaders to help make key decisions, remove obstacles, and address key product release issues. Be the key driver to ensure business goals are met and help build the strategic vision of each program in Sales Cloud.
  • Develop positive relationships with functional stakeholders and leaders to drive focus on business goals. Be a trusted partner and adviser for executive management to ensure program success.
  • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc.
  • Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting to all stakeholders, team members, and interested parties.
  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
  • Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
  • Provide weekly program review reports to the executive team and shepherd release demos and reviews (deep dive into current state of project goals, risks, escalations).
  • Build a collaborative environment that feeds creativity, innovation, and learning. Be willing to have a beginner's mind.
  • Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

More About You

  • You have a sense of humor, and grace under pressure
  • You have excellent analytical and problem solving skills with a history of hands-on, detail orientation
  • You are a bridge-builder who has curiosity and interest in learning more about the team and how you can help
  • You thrive in a highly integrated environment composed of both technical and non-technical contributors
  • You have a knack for offering new ideas and innovation and don’t just see the world as it but what it could be

Minimum Requirements

  • 10-15 years of overall professional work experience leading large enterprise product programs
  • 5+ years functional management experience at a senior leadership level
  • 6+ years of cross-functional team management experience in a SaaS company, and in-depth knowledge of the SaaS business operating model and its product development lifecycle.
  • Strong executive communication and presentation skills
  • Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.
  • Ability to successfully partner with all functions across the entire company and across multiple time zones, and strong time management, analysis, and planning skills.
  • A related technical degree required

Preferred Requirements

  • Prior experience with NPI and working with product launch teams
  • Program Management Certification


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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $221,500 to $337,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: