Analyst, Event Experience Insights



Administration, IT
Multiple locations
Posted on Saturday, May 25, 2024

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you driven by curiosity and the pursuit of understanding customer motivations? Do you excel at redefining data into actionable insights? If making a significant personal impact excites you, then read on—we may have the perfect opportunity for you.

We're honored to invite you to apply for the role of Analyst, Event Experience Insights at Salesforce. Join our rapidly growing, world-class team dedicated to being the voice of our customers, sharing their stories and insights throughout the organization.

About the Role:

As an Analyst, Event Experience Insights, you will support the research initiatives for our Strategic Events, Keynote, and Brand Technology teams. Your role is pivotal as Salesforce continues to innovate and expand our event offerings. You will engage in diverse tasks, from survey design and programming to data analysis and primary research operations. Additionally, you will collaborate with our events technology team to explore new technologies that improve attendee experiences. This is a full-time role.

Who We're Looking For:

We seek a hardworking research professional who is excited about the intersection of technology, business, and customer research. The ideal candidate thrives in a fast-paced, collaborative, and entrepreneurial environment and is eager to make a lasting impact on a rapidly evolving company.
You should be a consultative researcher with a curiosity about uncovering impactful insights, delivering thoughtful recommendations, and influencing business decisions to drive value.

Roles & Responsibilities:
- Design and program quantitative online surveys using platforms such as Qualtrics and SurveyMonkey.
- Analyze large data sets to extract insights and craft compelling narratives that advise strategic decisions.
- Gain a deep understanding of the business, customer, and competitive landscape through mixed-methodology research.
- Serve as a strategic partner and trusted advisor to stakeholders in strategic events, keynotes, and brand technology.
- Manage project timelines effectively and deliver results across multiple research studies concurrently.
- Collaborate with team members to analyze results, distill key insights, and formulate clear business recommendations.
- Travel approximately 20% or less for in-person customer engagements and listening events.

- 3+ years of experience in market research, ideally with a blend of client-side and supplier-side exposure.
- Proven experience with quantitative research methods.
- Proficient in survey design, employing best practices to gather relevant data.
- Statistical knowledge: Familiarity with statistical concepts and methodologies for analyzing quantitative data sets (e.g., sampling, hypothesis testing, regression analysis).
- Technical proficiency with survey tools (e.g., Qualtrics, SurveyMonkey) and data visualization tools (e.g., PowerBI, Tableau, PPT/Google Slides).
- Exceptional attention to detail, ensuring accuracy in programming, quantitative design, analysis, and reporting.
- Self-motivated with the ability to work in a fast-paced environment and manage multiple projects simultaneously.
- A natural collaborator and team player with excellent written, verbal, and interpersonal communication skills.
- Familiarity with enterprise software, CRM applications, and B2B products is a plus.

Join us and be a part of our journey to understand and engage with our customers like never before. Apply now!


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