Product Management Senior Director

Salesforce

Salesforce

Product, Sales & Business Development
Multiple locations
Posted on Tuesday, April 2, 2024

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Team & Role

Salesforce AI Platform powers AI investments in Einstein product portfolio across Service, Sales and other Salesforce clouds including the recent Einstein1 platform capabilities. With the recent industry-wide focus on Generative AI, we are working with multiple external vendors, open source and internal Salesforce Research team to host LLMs and inference at scale. We are enabling the end-to-end LLMOps lifecycle to continuously evaluate/measure quality via human labeling and “LLM as a judge” approaches, build a robust experimentation platform to enable seamless rollout, a comprehensive monitoring and observability platform and closing the loop via platform investments to streamline/automate optimizations and tuning of various artifacts including prompts, RAG and LLMs leveraging RLHF and other advanced techniques.

We’re seeking an outstanding Product Management Leader to drive the future of the Salesforce AI Platform, specifically focused on Gen AI analytics/monitoring/observability and feedback loop to drive optimization/tuning workflows leveraging RLHF and other advanced learning techniques.

The ideal candidate is an experienced product leader, who is passionate about making customers and their teams successful. This is a high-profile role that is ready for a candidate who wants to take their career to the next level.

Your Impact

  • Define and own product vision, strategy and roadmap for Salesforce AI Platform, focused on Gen AI analytics/monitoring/observability and feedback loop to drive optimization/tuning workflows leveraging RLHF and other advanced learning techniques.

  • Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.

  • Collaborate with engineering teams to scope, prioritize and drive feature specifications.

  • Engage with customers, stakeholders, and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

  • Research and understand industry trends and competition in Generative AI.

  • Deeply collaborate with platform teams and various cloud/app teams within Salesforce as well as with cloud platforms and vendors.

  • Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events, and community sites and social media.

Required Skills:

  • 8+ years of Product Management or similar experience with highly technical products/platforms

  • Extensive experience working in AI/ML space including strong technical background and ability to interface with engineers and data scientists in the space

  • Outstanding written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive, critical issues.

  • Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs)

  • Deep experience in gathering and transforming product requirements into a practical product roadmap.

  • Experience driving deep collaborations within the company and with external partners and customers.

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc

Desired Skills:

  • Experience defining & building AI platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end ML lifecycle.

  • Good understanding of Generative AI and LLM landscape.

  • Experience working on analytics/monitoring/observability platforms, establishing feedback/learning loops and platform approaches to optimizations/tuning.

  • Experience working with Data Science and ML Engineering teams.

  • Experience working with AWS & Sagemaker is a plus.

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site.

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.


Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $224,100 to $341,900.

For California-based roles, the base salary hiring range for this position is $244,500 to $372,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.