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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Job Description : Vlocity CPQ

We are looking for a Support/Senior support Engineer for Industry Cloud(Vlocity) CPQ and Order Management product suite to join our Industry Cloud Support team. This is a perfect position for someone who is Solution oriented, technical, has love for Problem solving and passionate providing development support to our customers and partners.

Industry Cloud product support team works in SWARM Model.The Developer Support / Senior Support Engineer – CPQ/OM will act as the developer resource for the CPQ/OM product support SWARM team. The ideal candidate should be able to perform deep troubleshooting of customer issues by reviewing managed package code, custom code, Debug log etc. This position will partner effectively with the Engineering group to investigate and help resolve complex issues with our CPQ/OM product suite and should Also be able to research and develop customer solutions/workaround wherever applicable.

The Industry Cloud Support team runs 24x7x365 .
Candidates must be flexible to work on different Shifts including APAC/EMEA/AMER hours as and when required. Must be available to work on a few weekends and Holidays as part of the business need.

Roles & Responsibilities:

1.Serving as the Subject Matter Expert, the Highly technical “go-to” person for production support and resource for team members for Vlocity/Salesforce Industries CPQ and Order Management product suite
2.Troubleshooting and leading technical investigations
3.Assisting customers and partners in troubleshooting their custom code, integration, and implementation of Vlocity products. This involves debugging, troubleshooting, and ensuring issues are fully resolved

Experience/Skills Required (Mandatory):

1.Salesforce Domain knowledge including Development Experience using Apex code is required
2. Mandatory skills: Apex,LWC,integration,Visual force,triggers,flows

Good to have: EPC, CPQ, OM
3. A minimum of 2+ years of proven success in enterprise application support and customer service
4. You need to have a demonstrated ability to juggle and prioritise a high-volume workload, handling details accurately.

Experience/Skills Desired:

1.Certifications:
Vlocity Communications Order Management Developer I
Salesforce Certified Industries CPQ Developer

2. Integration knowledge with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Callouts, outbound messaging, SSO, and data loaders

3.Knowledge of modern browser and Internet technologies: HTML5, CSS, JavaScript, Web Components, JavaScript libraries and more is desired

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