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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Onboarding Guides proactively engage our newest Salesforce customers before and during implementation to ensure a positive initial experience with Salesforce. This role focuses on helping customers achieve rapid "time to value" while building a strong foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.

Onboarding Guides engage internal stakeholders and customers to guide initial onboarding/implementation conversations; meeting our customers short and long term objectives and setting them on the path for continued success by prescribing personalized Learning Journeys.

Your work will directly influence customer satisfaction and loyalty, setting the stage for long-term engagement and success. By delivering exceptional value in the initial stages of the customer’s journey, you will contribute to Salesforce's reputation as an industry leader.

Responsibilities:

• Become a Salesforce subject-matter expert for MuleSoft, focusing on accelerating the initial "time to value" for new customers.
• Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products
• Provide relevant recommendations specific to customers’ business needs
• Utilize consulting skills to uncover initial business use-cases, setting the stage for long-term customer success.
• Engage with customers to navigate the setup and administration of their MuleSoft instance, ensuring a positive initial outcome.
• Co-create quick-start guides, enablement guides, and playbooks aligned with customer needs.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community

Requirements:

• Bachelors Degree or Higher
• 2 to 3 years of relevant work experience helping customers achieve full business potential through technology.
• Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.
• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
• Able to apply customer success concepts, practices, and procedures to help drive customer success.

Preferred Qualifications and Skills:

• Salesforce Admin, Adv Admin and/or Consultant Certifications an advantage.
• Hands-on experience with API-led integration products such as MuleSoft, is preferred
• Technically oriented and able to understand and guide developers with complex integration use cases to best practices and outcomes
• Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy
• Consultative and customer focused approach and engagement style.
• Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
• Deep technical knowledge of other Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem
• Ability to prioritize, multi-task, and perform effectively under pressure

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $84,300 to $116,000.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.