Senior Analyst, Technical Program Management: Enablement and Operations
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryProgram & Project Management
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Department Overview: Portfolio Management, Enablement & Operations
The Portfolio Management, Enablement and Operations team aligns Data and Analytics (DnA) investments with strategic goals by prioritizing and driving the execution of high-value projects, assuring product quality and customer satisfaction, and showcasing our value broadly with stakeholders. We enable both staff and customer productivity and promote the perceived value of DnA amongst our stakeholders through execution of projects in the areas of learning, communications, operations, employee engagement, and customer satisfaction.
Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our DnA organization. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.
The Senior Analyst, Technical Program Management (TPM) for DnA coordinates between multiple pillar delivery teams when projects / programs are created. The TPM is responsible for managing project/program budget, timeline, and working with Product Management to ensure scope delivery meets overall program goals and vision according to definitions of success. This person is critical in orchestrating a successful delivery of a sophisticated initiative that spans across multiple teams, Business Partner Groups, Solution Delivery Groups, or technology areas. They facilitate the critical path of work development and delivery across all dependent teams, defining and clearing blockers and ensuring a steady flow of work through the contributing teams. The TPM understands the scope of the project/program at a macro level and is accountable for keeping all leadership, impacted teams, and collaborators updated at all times about the progress, risks, and critical achievements of enterprise-level deliveries.
Thrive in a culture of ownership, delivery, and innovation.
Love to wear multiple hats and can juggle multiple priorities.
Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
Highly functional in an energizing environment.
Comfortable bending between the tactical and strategic.
Outstanding executive presence and communications professional.
A service-oriented-minded person who "Thinks Customer."
Enjoy a hyper-transparent flow of information, conversation, and ideas.
Ensure deliverables are aligned across involved teams for projects and programs
Provide program specific knowledge transfer as new members are added to the program
Drive cross functional program priorities
Track and run program artifacts
Coordinate handoffs of program deliverables
Drive program retrospectives upon closure and after completion of critical achievements
Engage with Senior Lead to share feedback on Program Management tools, standards, processes and areas for improvement
Support Portfolio Managers with work intake as requested
Support PI Planning (for SAFe driven engagements), and other work planning efforts to synthesize outputs into appropriate program materials in partnership with RTE, and Product roles
Coordinate project / program interdependencies between the various projects and programs in the portfolios
Effectively and accurately report delivery progress to program stakeholders
Identify and align with Product team on GUS 'projects' for the Program and ensure they are created in GUS following guidance in the GUS work breakdown structure
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
3+ years proven experience in Program/Project role
Strong computer skills - experience with G-Suite, Smartsheets or comparable platforms
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
Ability to weigh business and technical requirements to produce project plans and estimates
Ability to work effectively in a fast paced, high energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
Experience with business process expertise around enterprise software and internal operations
Experience using Salesforce preferred, but not required
PMP Certification preferred
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $105,600 to $145,200.For California-based roles, the base salary hiring range for this position is $105,600 to $145,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.