Senior Analyst, Technical Program Management: Enablement and Operations



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IT, Operations
Multiple locations
Posted on Friday, February 9, 2024

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Overview: Portfolio Management, Enablement & Operations

The Portfolio Management, Enablement and Operations team aligns Data and Analytics (DnA) investments with strategic goals by prioritizing and driving the execution of high-value projects, assuring product quality and customer satisfaction, and showcasing our value broadly with stakeholders. We enable both staff and customer productivity and promote the perceived value of DnA amongst our stakeholders through execution of projects in the areas of learning, communications, operations, employee engagement, and customer satisfaction.

Role Description

Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our DnA organization. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

The Senior Analyst, Technical Program Management (TPM) for DnA coordinates between multiple pillar delivery teams when projects / programs are created. The TPM is responsible for managing project/program budget, timeline, and working with Product Management to ensure scope delivery meets overall program goals and vision according to definitions of success. This person is critical in orchestrating a successful delivery of a sophisticated initiative that spans across multiple teams, Business Partner Groups, Solution Delivery Groups, or technology areas. They facilitate the critical path of work development and delivery across all dependent teams, defining and clearing blockers and ensuring a steady flow of work through the contributing teams. The TPM understands the scope of the project/program at a macro level and is accountable for keeping all leadership, impacted teams, and collaborators updated at all times about the progress, risks, and critical achievements of enterprise-level deliveries.

About You

  • Thrive in a culture of ownership, delivery, and innovation.

  • Love to wear multiple hats and can juggle multiple priorities.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

  • Highly functional in an energizing environment.

  • Comfortable bending between the tactical and strategic.

  • Outstanding executive presence and communications professional.

  • A service-oriented-minded person who "Thinks Customer."

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

Primary Responsibilities

  • Ensure deliverables are aligned across involved teams for projects and programs

  • Provide program specific knowledge transfer as new members are added to the program

  • Drive cross functional program priorities

  • Track and run program artifacts

  • Coordinate handoffs of program deliverables

  • Drive program retrospectives upon closure and after completion of critical achievements

  • Engage with Senior Lead to share feedback on Program Management tools, standards, processes and areas for improvement

  • Support Portfolio Managers with work intake as requested

  • Support PI Planning (for SAFe driven engagements), and other work planning efforts to synthesize outputs into appropriate program materials in partnership with RTE, and Product roles

  • Coordinate project / program interdependencies between the various projects and programs in the portfolios

  • Effectively and accurately report delivery progress to program stakeholders

  • Identify and align with Product team on GUS 'projects' for the Program and ensure they are created in GUS following guidance in the GUS work breakdown structure

Basic Qualifications:

  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

  • 3+ years proven experience in Program/Project role

  • Strong computer skills - experience with G-Suite, Smartsheets or comparable platforms

  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written

  • Ability to weigh business and technical requirements to produce project plans and estimates

  • Ability to work effectively in a fast paced, high energy, team-oriented environment

  • Ability to multi-task and perform effectively under pressure

  • Experience with business process expertise around enterprise software and internal operations

  • Experience using Salesforce preferred, but not required

  • PMP Certification preferred


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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $105,600 to $145,200.

For California-based roles, the base salary hiring range for this position is $105,600 to $145,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:

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