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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce seeks an experienced ombudsperson professional to join its growing team. The position sits within the Employee Relations organization and reports to the Senior Vice President of Global Employee Relations and will cover the Americas region. As our team scales to align with the growth and the changing workplace, we have an exciting new opportunity to add an Ombudsperson.

The Ombudsperson will meet frequently with employees and collaborate with members of the Human Resources Department, Legal, Corporate Communications / PR, The Office of Ethical and Humane Use, Sustainability, The Office of Equality and others. The Ideal candidate brings ombudsperson or labor relations knowledge and experience to address and resolve highly complex matters in accordance with Salesforce policies and Employee Relations’ mission.

Employee Relations core responsibility is to mitigate employment risk. The ER team provides support, expertise, education and resources, enabling managers to expand capability, and improve employee performance and engagement. Primary areas of expertise: Workplace Investigations; Involuntary Separations; Performance Improvement. As our team scales to align with the growth and the changing workplace, we have an exciting new opportunity to add an Ombudsperson.

The Role
As an Ombudsperson at Salesforce, you will provide safe spaces for employees to share feedback and concerns. This role gives voice to concerns as well as maintains awareness of bubbling issue across appropriate executive leadership. Primarily the Ombudsman listens to understand employee feedback or concerns raised while remaining neutral with respect to the facts. This role will provide guidance to executive leadership, build playbooks designed to address specific employee -company situations / scenarios, and create a framework for the Ombudsperson function.

Key Focus
Critical focus areas of this role are active listening to employees, capturing / documenting the voice of the employees, communicating successfully with a diverse range of people, remaining nonjudgmental, and having courageous conversations to address problems at the highest leadership levels and with key decision making partners as defined above.

Required Traits & Competencies:

• Confidentiality

• Executive presence and ability to have courageous conversations to address problems at highest levels within Salesforce to mitigate risk

• Strong leader who is strategic and leads with values, empathy and inclusivity

• Work in a highly collaborative non-judgmental manner with diverse groups across Salesforce.

• Excellent written and verbal communication skills to surface issues through formal resolution channels up and down the company. When an individual is unable or unwilling to surface a concern directly, the ombudsperson must be able to give voice to the concerns.

• Serve as an early warning system of new issues and a source of suggestions for systemic change to improve existing processes.

• Ability to evaluate issues and reframe them as learning opportunities; assist the company and individuals to focus on evaluating options and mutual interests.

• Facilitates informal resolution processes through various types of informal mediation.

• Combines strategic thinking with solid operational execution and disciplined to details

• Can build programs from the ground up including the correlating playbooks, presentation decks, FAQs

• Analytic skills to discover trends, systemic problems, and organizational issues to high-level leaders and executives in a confidential manner.

• Refers individuals to appropriate formal Salesforce resources and methods to raise formal complaints

• Strong interpersonal skills, builds relationships and has a sense of humor

Qualifications & Skills:

• Bachelor’s or Master’s degree in Human Resources, Business, Psychology

• Minimum 10 years relevant work experience in Ombuds or Ombudsperson, Labor Relations or HR business partner.

• Track record of achieving results in ambiguous situations and under pressure

• Effective working in highly matrixed organizations and in a rapidly changing work environment

• Proficient in standard spreadsheet, presentation and collaboration tools

• Presentation skillset - ability to create clear and concise executive summary documents and presentations that highlight status & achievements, drive discussion, summarize project details and promote brand.

• Detail-oriented, process-driven and possess the ability to manage multiple competing priorities in a fast-paced environment. Ability to manage change management and employee adoption across teams / organizations. Performs well under pressure and can work independently and as a part of a team.

• Ability to work independently and with minimal supervision on multiple projects at one time.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.