Senior Infrastructure Engineer, Systems-Collab
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Job CategoryEnterprise Technology & Infrastructure
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Sr. Collaboration Systems Engineer
Ciudad de Mexico / Mexico
The Productivity team within Business Technology’s Technology Services department is seeking a Collaboration Systems Engineer to help build, manage, and own the portfolio of internal productivity tools that support Salesforce’s Slack implementation, among other collaboration tools. You will be responsible for deploying new services, operational support, and delivering enhancements and automations to scale the environment as it grows. You will also work in partnership with Product Management to understand requirements and deliver on priorities.
This role’s focus will be for maintaining the internal Slack environment, and contributing to custom Slack applications serving that purpose. Other productivity tools will be added to scope for this role related to document drafting, diagramming, knowledgebase, and whiteboarding.
You have a forward-thinking mind, always looking for ways to improve and get the most out of our services. You are easy to do business with, apply agile standard processes, and are acutely focused on delivering a seamless user experience for our employees serving customers internally and externally.
Design, deploy, integrate, and provide operational support for Slack and additional productivity & collaboration SaaS enterprise services
Building internally-facing Slack applications to help automate administration and business processes
Take initiative to voice internal team needs by identifying and communicating them to leadership
Manage configuration policies and maintain operational processes that meet or exceed internal partner requirements in partnership with product leadership
Manage different projects simultaneously while remaining engaged with team members
Handle work intake and drive projects to completion via team Scrum-Agile ceremonies (stand-ups, backlog grooming, planning, and team retrospectives)
Articulate project requirements in an ever-changing environment and implement according to standard methodologies
3+ years experience serving as a collaboration engineer or lead of one or more critical, company-wide SaaS-based collaboration suites (e.g. Slack)
Fluent communication in written and spoken English
Prior experience using Heroku, GCP, or AWS to host infrastructure as code
Prior experience administering a Slack Enterprise grid environment
Ability to pull and analyze basic data from SaaS systems and logs
Familiarity with key integration points for collaboration and productivity services, including identity and access management, data loss prevention, and SIEM integration
Prior experience using Slack Bolt SDK and/or Block kit to build simple Slack apps
Able to demonstrate implementation of a new solution, including requirements gathering, design, proof-of-concept, test, and validating that solution meets the business need
Excellent written, verbal, and interpersonal communication skills, with the ability to give and receive constructive feedback
Direct experience designing and operationalizing support frameworks of applications at scale, including user documentation and thoughtful design policies, processes, and procedures
Previous experience securing solutions and using data security products on top of Slack
Previously a member of a high-functioning team that performed one or more projects that impacted the entire company
Experience owning and administering other point-based productivity tools in an enterprise
Familiarity with enterprise compliance standards such as SOC 2, SOX, and ITGC
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