Senior Account Partner - Higher Education- Public Sector



Multiple locations
Posted on Tuesday, January 9, 2024

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description

Salesforce Professional Services focuses on delivering strategic engagements that define ground-breaking opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

We are currently seeking an Account Partner to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a critical member of the Higher Education Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization!

Your Impact

  • Drive thoughtful, strategic and enterprise level strategy for our most high-reaching customers

  • Facilitate qualification, deal cycle participation, account reviews and value assessments

  • Accountable for bookings, revenue, margin, CSAT, and value delivered

  • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology

  • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes

  • Pilot awareness within a micro-vertical to develop repeatable motions

  • Serve as a key SME, leader, and services consultant to our sales teams

  • Serve as the liaison between internal and external teams

Required Qualifications

  • Experience owning or leading a book-of-business in Services sales

  • Experience working within a consulting landscape

  • Experience selling professional services related to digital transformation

  • Experience in the Public Sector, with an emphasis on Higher Education.

  • Experience with CRM, preferably Salesforce.

  • Proven experience meeting large quotas and knowledge of Higher Education sales cycles.

  • Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements

  • Capable of building assets from scratch including marketing, sales and strategy solutions

  • Experience with global procurement leads to settle pricing and deal strategy

  • Skilled in maneuvering and working with the C-Suite during a strategy cycle

  • Background in delivering critical initiatives and/or programs for a firm-based model or product company

  • Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)


  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

  • Premier enablement and on-demand training with

  • Exposure to executive thought leaders and regular 1:1 coaching with leadership

  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

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Posting Statement

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Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $163,410 to $218,595.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: