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Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

COO, Marketing Cloud

We are looking for an experienced leader with a track record of identifying and solving strategic problems while driving the growth of Marketing Cloud. The COO will have a key role in product strategy, scale growth, and operational excellence for Marketing Cloud. As well as, lead transformations to improve the efficiency, effectiveness, and strategic position of our global business. The COO will lead a team that ensures our people, processes, systems, and physical infrastructure are built to scale to deliver both seasonal peaks and our long-term growth.

This position will report to the Marketing Cloud GM and together they will set, manage, and execute the overall Marketing Cloud vision. The Marketing Cloud COO will act as an advisor to the Marketing Cloud GM, and the Marketing Cloud Product, Engineering, Distribution, and Product Marketing leadership team to drive success in key areas such as where to rapid test and learn, detail learning agendas, model financials, and define partnership models.

Position Responsibilities:

• Delivering consistent and data-driven Product Strategy planning and investment across Marketing Cloud and cross-cloud product and GTM areas.

• Partnering with Distribution, Product Marketing, Customer Success, Pricing & Packaging, and Sales Strategy teams to identify, develop, and operationalize strategic initiatives that accelerate Cloud growth.

• Executing the V2MOM, including accelerating the achievement of milestones, quarterly reviews, and monthly operational metrics updates.

• Identify opportunities, strategies, and process improvements, maintain and manage Cloud priority lists to meet long-range plans for growth and profit.

• Provide strategic thought leadership to advise and structure initiatives, identify key themes, develop mitigation plans, and make connections of opportunities across functional areas

• Partnering with Product and Engineering leads to accelerate a data-informed, product adoption approach to FY investments, release and roadmap planning, and alignment to the corporate Accountability Performance Matrix (APM)

• Oversee and manage a variety of highly prioritized projects, as well as complete ad-hoc projects, requests, and analysis

• Provide strategic assessments and operating reviews of new and current business ventures and operations

• Work with both department and C-level leadership to drive their agendas and partner with them to identify, evaluate, prioritize and deliver strategic initiatives across the business.

• Ensure our people, process, systems are built to scale long-term growth.

• Drive internal approval and consensus building

• Work with GM to set, manage and execute on the Marketing Cloud vision.

• Build a work environment that promotes Ohana, teamwork, partnership, recognition, mutual respect, performance feedback / management, and employee satisfaction

• Leading Cloud Communications, organization design, and change management in partnership with Employee Success.

This role requires

• Strong technical, digital marketing and finance acumen

• Ability to work in a fast-paced environment and resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities.

• Solution oriented, data driven, learning mindset

• Embodies trust. Must have high ethical standards and ability to exercise sound judgment

• Champions diversity of team, thought, and opinion

• Advanced knowledge of SAAS industry issues and concerns

• Ability to travel 25-30% time and actively represent the business and products

Desired Experience:

• 15+ years of a well-rounded combination of product management, strategy, operations, product analytics, program/project management, or consulting management and execution experience in positions of increasing responsibility

• On the ground experience with SAAS (preferred) or high tech

• Undergraduate and MBA Degree

• Extensive experience working directly with Executive leadership, and steering Executive alignment across multiple business units.

• Experienced leader with executive management and communication skills that aligns to Salesforce core values.

• Ability to motivate and lead large cross-functional teams by example, even when challenges are extremely complex and solutions are unclear. Proven track record of managing strategy & operational teams in large, matrixed organizations (Product, Engineering, Customer Success, Product Marketing, SIs, and more).

• Excellent and candid communicator in written and verbal form; ability to build a Marketing Cloud Communications strategy and lead all Cloud communications.

• Highly motivated, execution focused, with a positive and resilient attitude.

• Advanced Marketing Cloud and Salesforce product knowledge.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $313,000 to $430,000.

For California-based roles, the base salary hiring range for this position is $313,000 to $430,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.