Senior Manager - Security and Compliance Customer Trust



Customer Service, Legal
Multiple locations
Posted on Tuesday, November 28, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

In the role of Senior Manager, Information Security you will be responsible for working on various customer-facing activities ensuring customer understanding and acceptance of our security controls and processes! You may also lead others to support similar activities. You will be working with customers from regulated industries particularly from the financial services industry to address their security and compliance-related inquiries.

Impact - Responsibilities

  • Host and lead complex customer security reviews from Salesforce customers and prospect customers in the AMER/LACA region.

  • Present security and compliance related topics to customers at the Salesforce Innovation Center (SIC) as well as via conference calls

  • Assist Legal organization to negotiate security and compliance language for Master Services Agreements

  • Provide direction to Sales on customer security questionnaires

  • Publish and maintain customer facing security and compliance documents and white papers

  • Provide inputs to the product management and engineering organizations with customer generated requests

  • Provide security and compliance education and training to various internal organizations (Customer Success Group, Sales Engineering, etc.)

  • Drive process improvement via leveraging the SFDC platform

  • Work independently as well as part of a team

Minimum Qualifications

  • BS Degree in Computer Science or a technology related field

  • 8+ years experience within a Global On-demand environment with a focus on security and compliance

  • 5-7 years of customer facing presentations to ‘C’ level executives as well as technical experts

  • Knowledge of various compliance audits and security certifications (SOC2, ISO 27001 etc.) highly desired

  • Willingness and ability to travel to domestic and international locations

Required Qualifications

  • Extensive knowledge of current risks, security frameworks, and trends

  • Willingness to learn and adapt to new technologies

  • Good organizational skills

  • Strong written and verbal communication skills across multiple levels and functions

Preferred Qualifications

  • Customer facing experience is a plus

  • Security experience in Business Information Security office (engaging both Business units and Technical Information Security teams) is a plus

  • Public cloud experience is highly desired



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Posting Statement

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $172,500 to $258,700.

For California-based roles, the base salary hiring range for this position is $188,200 to $258,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: