At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

As a Business Development Representative, you will be focused on researching, prospecting, and creating new pipeline with enterprise customers and will have a direct impact on developing the sales culture at Replicant.

Replicant is gaining traction with customer service organizations across the B2B sector in Retail, Insurance, Travel, Financial Services, Healthcare, and more. We are looking for an experienced BDR who can source enterprise deals involving multiple stakeholders in Customer Service, IT, and Operations.

What You’ll Do

• Drive high-volume, highly-personalized outbound prospecting to generate net-new business opportunities.

• Use AI tools to enhance sourcing, research, prioritization, and message customization.

• Execute creative, research-driven outbound strategies tailored to target industries and personas.

• Understand and articulate Replicant’s value proposition across channels and competitively position our platform.

• Partner closely with marketing, product marketing, and sales to share outbound insights and optimize messaging.

• Take full ownership of outbound goals and deliverables with minimal oversight.

• Support inbound lead coverage as needed, with primary focus on outbound generation.

• Meet daily activity KPIs and consistently exceed quarterly quota goals, contributing to overall pipeline growth

What You'll Bring

• 3+ years in a Senior Business Development role with proven success driving outbound pipeline and influencing sales outcomes

• A clear long-term goal of becoming an Account Executive, demonstrated through ownership, curiosity, and progression

• Experience working directly with customers (CX, support, success, service), with strong empathy and ability to understand customer pain points

• Exceptional written, verbal, and presentation skills, especially in outbound communication

• A results-driven, hunter mentality with consistent performance against outbound targets

• Energetic, self-motivated approach with strong follow-through and a bias for action

• Tech-savvy, able to quickly understand complex AI/automation technology and communicate value clearly

• Thrives in a high-growth, fast-paced environment where experimentation and creativity are encouraged

• Coachable and growth-oriented, someone who seeks feedback, levels up quickly, and wants to master the full sales cycle

• Creative thinker who enjoys testing new outbound approaches, personalizing at scale, and using AI to increase leverage

For all full-time employees, we offer:

🌴 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

🖥️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them

📍 Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar

🏋️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

💸 Compensation that matches your impact: competitive salaries in the company you’re helping to build

📈 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai and we’ll work to meet your needs.