The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

At OpenAI, we believe that artificial general intelligence (AGI) should benefit all of humanity. To realize this vision, we’re building a team to help organizations worldwide unlock the potential of AI while upholding OpenAI’s values of safety, responsibility, and transparency.

The Customer Education team is responsible for helping every user become AI-enabled - guiding to real value today, and preparedness for an increasingly advanced AI future. We do this through a system of programs, experiences, resources we can deliver at the scale of demand.

About the role

We’re looking for a strategic, hands-on lead for our enablement experience within the Education vertical. You’ll shape and deliver programs that guide learners from first setup to confident, ongoing use—helping the next generation (and the people who teach them) get AI-ready and use it responsibly—while evolving the approach to match our product pace and the academic calendar.

This is a highly cross-functional role: you’ll partner with the Education team, Sales, Customer Success, Product, Marketing, and Data to design and launch scalable initiatives grounded in audience insight, structured experimentation, clear storytelling, and thoughtful measurement.

In this role, you will:

• Set the EDU program strategy. Define target outcomes by audience (student, teacher/faculty, admin) across K-12 and Higher Ed; map journeys from orientation to confident use.

• Design and deliver learning at scale. Build an ecosystem of content, experiences and distribution (guides, email sequences, development sessions, webinars, courses).

• Make it role-aware. Create age-appropriate student onboarding, teacher/faculty workflows, and admin enablement (policies, safeguards, reporting).

• Pilot and prove. Run experiments and pilots with clear hypotheses; measure adoption, behavior impact, and AI outcomes. Scale proven programs.

• Measure and iterate. Define success metrics, partner with Ops/Data to instrument dashboards, and run experiments (A/B tests, holdouts) to improve activation and ongoing use.

• Experiment and evolve to a constantly changing landscape by introducing new elements (like badges, credentials or advanced learning paths).

What you’ll bring:

• 10+ years in customer education, learning design, lifecycle/enablement, or EDU program leadership at an edtech or enterprise SaaS company, with meaningful K-12 and/or Higher Ed exposure.

• Outcome-oriented operator who sets targets, instruments programs, and communicates behavioral and business impact clearly.

• Track record building programs that drive measurable adoption and sustained use across different learner roles.

• Comfort switching between strategy and hands-on execution (you can map the journey and ship the assets).

• Clear, plain-spoken, and audience-aware communication.

• Data-informed judgment, using product and program signals to prioritize and iterate.

• You work well with a diverse cross-functional team, including with Customer Success, Product, Legal/Safety, Global Affairs in complex institutions.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation Range: $240K