Senior Customer Technical Program Manager



IT, Customer Service, Operations
Taipei City, Taiwan
Posted on Tuesday, January 30, 2024

NVIDIA is looking for an experienced Sr. Technical Program Manager to drive the planning and execution of complex, multidisciplinary system integration programs with third party companies to enable NVIDIA products. We expect you to thrive in an agile and forward-thinking environment where we constantly balance between process, quality and execution speed. You must have a consistent track record on delivering Data Center Enterprise solutions across OEM/ODM partners with strong planning and technical skills. Those programs will have to accomplish aspects of a business's larger strategy. And, as such, a passion for high-level planning and critical thinking is the cornerstone for this role.

What you'll be doing:

You will lead NVIDIA's Data Center Systems and Network platforms integration with external partners, from early design phases through production; collaborating with teams across company to plan and drive HW/SW objectives for the team. Additionally, assembling requirements, helping prioritization, scheduling, and planning for all phases of the product life cycle for the third-party customers. Develop and handle breakthroughs and schedules for the many moving parts that need to come together.

  • Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you.

  • Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role. Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate.

  • Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams.

  • Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.

  • Regularly communicate executive level program report status and key issues to management.

What we need to see:

  • BS/MS Engineering or Computer Science or equivalent experience

  • 8+ years in High-Tech industry with a focus on Technical Program Management, preferably supporting third-party OEMs/ODMs.

  • Proven deep customer savvy born of performing complex programs, especially with strategic customers with large datacenter deployments with Tier-1 OEMs.

  • Technical savvy, including server hardware development, network topologies, network interfaces and datacenter qualification/deployment.

  • Supreme leadership skills across broad and diverse functional teams.

  • Strong analytical and problem-solving skills to address complex technical challenges.

Ways to stand out from the crowd:

  • Solid experience in working with large OEMs/ODMs for system integration, development and deployment with ambitious timelines and/or constrained resources.

  • Comfortable defining and driving complex program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results.

  • Consistent record of handling multiple OEMs/ODMS customers and programs across worldwide geographies and time zones.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and versatile people in the world working for us. If you're creative and autonomous, we want to hear from you!