Technical Support Engineer, Isaac Sim - Robotics



IT, Customer Service
Multiple locations
Posted on Friday, January 26, 2024

NVIDIA has played a key role in AI revolution, and now is time for robotics. As AI is reforming every industry, robots will also get smarter and simulation is key for building smarter robots. NVIDIA is uniquely positioned to build the simulation platform for the next generation of robotics. Today, we’re tapping into the unlimited potential of AI to define the next era of robotics, an era where robots can understand the world, communicate with people and perform complex tasks. These smart robots need to be designed, trained and tested in the virtual world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a motivated specialist Tier 3 Technical Support Engineer (TSE) passionate about robotics and AI, to support Isaac Sim users with answering their questions, helping them with debugging and resolving their issues, providing tutorial and online courses for them, and echoing their concerns to the dev team. As a primary point of contact for our users you will take ownership in ensuring a high level of user satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues

What you will be doing:

  • Answering users technical questions by having full knowledge of Isaac Sim and how its different components' work. Be able to run and experiment with Isaac Sim and repro the issues reported.

  • Help with resolving technical issues reported by users.

  • Relay beck to the tech team the main technical questions and concerns.

  • Help with the on boarding through providing different tutorials, and online courses.

  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams(Support/R&D) for support processes and improvements

What we need to see:

  • 5+ years in providing in-depth Customer Support and debugging for software products.

  • Profound knowledge and experience in robotics, simulation, AI, python programming

  • Excellent interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our users, under all circumstances.

  • Excellent communication and presentation/oral skills for teaching and tutoring

  • Excellent verbal and written English

  • Strong organizational skills and able to prioritize/multi-task easily with limited supervision

  • Candidates should have a minimum of a four-year degree from an accredited University, College or equivalent experience in Computer Science, or Electrical or Computer Engineering

Ways to stand out from the crowd:

  • Work experience with Isaac Sim and Omniverse

  • Past work with other robotics simulation tools

  • Knowledge with ROS, synthetic data generation or RL

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family

The base salary range is 144,000 USD - 224,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.