Technical Account Manager
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative, passionate and self-motivated, we want to hear from you! We are looking for an experienced Technical Account Manager or software engineer with soft skills. An awesome candidate is highly technical who is also comfortable with dealing with enterprise customers. You will join a team of Technical Account Managers and Solution Engineers focused on the NVIDIA compute technologies, Container Orchestrators, Deep Learning containers, and other Enterprise related system software in CSP environments. We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software.
This individual should have proven grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for complex installations, maintenance, or operations for a broad scope of leading-edge products. If you have a real passion for technology, and you are interested in a role that you can make a difference in and contribute at all different levels, this may be a phenomenal position for you. To do an outstanding job in this role, we will be looking for a multifaceted engineer. This person will focus on NVIDIA AI Enterprise SW, a cloud-native suite of AI and data analytics software optimized for the development and deployment of AI. NVIDIA AI Enterprise is the operating system of the NVIDIA AI platform, essential for applications built with an extensive library of frameworks: NVIDIA® Riva for speech AI, NVIDIA Merlin™ for recommenders, NVIDIA Clara™ for medical imaging, and more. We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software.
What you'll be doing:
Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with NVIDIA AI Enterprise products
Take ownership and drive customer issues with NVIDIA AI Enterprise deployments from inception to resolution
Build upon the opportunity to research new use cases with GPUs
Bring independent analysis, communication, and problem-solving to customer experience
Collaborate with engineering to document, recreate and solve issues
Author and incorporate technical solutions into our knowledge base
What we need to see:
BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)
10+ years system software development and troubleshooting experience, ideally with some customer facing
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented
Strong computer science concepts and excellent knowledge of Python and scripting methodologies
Professional-level communication skills, interpersonal skills with a passion to solve problems
Ways to stand out from the crowd:
Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software
Experience developing with C and/or python
Background with developing or debugging AI and data analytics software.
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technology, we want to hear from you.