Senior Technical Program Manager, IT Operations Excellence

NVIDIA

NVIDIA

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IT, Operations
Santa Clara, CA, USA
Posted on Thursday, December 7, 2023

Our work at NVIDIA is dedicated towards a computing model passionate about visual and AI computing. For two decades, NVIDIA has pioneered visual computing, the art and science of computer graphics, with our invention of the GPU. The GPU has also proven to be unbelievably effective at solving some of the most sophisticated problems in computer science. Today, NVIDIA’s GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots and self-driving cars that can perceive and understand the world. Artificial intelligence is no longer science fiction. And in the next few years, it will transform every industry.

As a Senior Technical Program Manager in our global IT PMO team, you will be accountable for strategic programs within the end user support space focusing on the Service Now platform. The ideal candidate is excellent in helping clients adopt and work within an Agile framework, working with a great team of technical resources to support the global employee base. We are looking for a tech savvy resource that can deliver new functionality, innovate solutions and help drive Agile Maturity within NVIDIA IT.

What you'll be doing:

  • Drive program management best practices with respect to leading Service Now Platform and end user support projects:

    • Build, manage and execute program roadmap, stage delivery plans while managing inter and intra program level dependencies.

    • Provide timely accurate program updates to various stakeholders.

    • Ensure that teams and programs are run through the creation of controls that optimize delivery, minimize risk, and increase efficiency.

    • Manage interaction with 3rd party vendors to track deliverables.

    • Ensure continuous improvement by establishing quick feedback cycles that leverage data driven metrics to identify areas of improvement.

    • Facilitate cross team, cross department initiatives, and manage complex dependencies.

    • Partners with business and technical leaders to deliver, maintain, and support enterprise-wide solutions.

    • Experience with implementing systems using the Agile/Scrum methodology is a must. Experience operating in Agile software development and SDLC.

What we need to see:

  • Bachelor’s degree in computer science, Business Administration, or equivalent experience.

  • Minimum of 10 years of in-depth experience in developing and delivery of enterprise-level solutions. Experience managing Agile/Scrum/SAFe projects in a fast paced, multifaceted, enterprise environment with at least 5 years’ experience with the Service Now Platform

  • Certified Scrum Master, PMI or equivalent preferred project management certification as a plus.

  • Proven track record of continuous improvement to enable higher performing program/organizations and/or teams with improved business and customer outcomes

  • Proven track record of delivering complex solutions, while navigating a fast-paced environment with frequent shift in priorities.

  • Effective interpersonal and communication skills both written and verbal/presentations. Ability to bridge from high-level objectives to project details and vice-versa.

  • Willingness to work with distributed team members across different time zones.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you are creative, with a bias toward action and enjoy having fun, then what are you waiting for? Apply today!

The base salary range is 180,000 USD - 287,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

This job is no longer accepting applications

See open jobs at NVIDIA.