We are seeking an energetic, hardworking Software Quality Assurance Engineer to join our Customer Support Team and provide world-class support to Enterprise and OEM Customers. Selected person will work closely with our customers, end-users and internal teams on existing and upcoming NVIDIA products, new features, and technologies. The candidate must have in-depth knowledge of and experience with the various Linux Distribution (such as Redhat, Ubuntu, Rocky Linux) and extensive experience setting up virtualized environment.

What you'll be doing:

• Candidate will be working on the latest NVIDIA products and technologies and provide software technical support to NVIDIA Linux and Enterprise customers.

• Focus will be to analyze and reproduce issues reported by OEMs and Enterprise customers.

• Work closely with our development teams, enterprise support team, and program management teams.

• Contribute to improving current processes ideally using generative AI.

• Monitor Linux Forums, own hot / contentious issues, proactively update in forums.

What we need to see:

• Bachelors or Master's Degree in Computer Science, Electronics, Software Engineering, or equivalent degree.

• 4+ years’ experience with 2+ years customer support or software -hardware testing experience required.

• Linux “power user”, Linux User Space knowledge, hands on experience on Linux kernel / driver stack required.

• Experience in virtualized environments such as VMware, Citrix, Hyper-V, or KVM a plus.

• Scripting\programming knowledge or experience required.

• Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.

• Strong understanding of PC architecture and extensive experience building, configuring and fixing Desktop/ Server systems hardware issues.

• Knowledge of general QA procedures and methodologies, as well as software development fundamentals.

• Experience in hardware and software testing, with a solid understanding of graphics, audio, video, networking, display, gaming and/or storage preferred.

• Experience with debugging tools, memory dump analysis and remote debug.

• Must have good interpersonal and communication skills and willing to work flexible hours.

Ways to stand out from the crowd:

• Strong Linux skills.

• Experience setting up virtualized environment(Citrix, VMware, Hyper-V and KVM).

• Background with Python or other programming languages.

• Experience with generative AI.

• Familiarity working with NVIDIA GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.